Interaction Archiver FAQs
5 min
- What is the default view when opening the Interaction Archiver?
- A blank page is displayed with a prompt asking the user to select a campaign and date range.
- What is the maximum date range I can search at once?
- You can search for archived interactions within a maximum date range of 30 days per query.
- Can I select multiple campaigns or media types in one search?
- No, the current design allows for selecting only one campaign, one media type, and one customer detail entry per search.
- The filter previously named "Media Details" isn't working as expected?
- This filter has been renamed to Customer Details and is designed to search for customer-specific information like Email ID or Name. Functionality for this filter was corrected in the 4_13_32 release.
- Why can't I find interactions using just the Customer ID or Interaction ID?
- Searching by Customer ID, Interaction ID, or Ticket ID requires you to also select the mandatory Campaign and a valid Date Range (within 30 days) where the interaction occurred. The search is confined within those primary filters.
- Which user roles can access the Interaction Archiver?
- Only users with Admin or Supervisor privileges can access this feature.
- As a Supervisor, why can't I see interactions from a campaign that was recently deleted?
- Supervisors currently only have access to archived interactions from their active campaigns. Access to deleted campaign archives is restricted to Admin users.
- Are voice call recordings or video recordings archived here?
- No, voice and video archival are handled separately and require VLA (Video/Voice Log Archiver) configuration. They are not part of the standard Interaction Archiver scope.
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