Interaction Archiver FAQs

what is the default view when opening the interaction archiver? a blank page is displayed with a prompt asking the user to select a campaign and date range what is the maximum date range i can search at once? you can search for archived interactions within a maximum date range of 30 days per query can i select multiple campaigns or media types in one search? no, the current design allows for selecting only one campaign, one media type, and one customer detail entry per search the filter previously named "media details" isn't working as expected? this filter has been renamed to customer details and is designed to search for customer specific information like email id or name functionality for this filter was corrected in the 4 13 32 release why can't i find interactions using just the customer id or interaction id? searching by customer id, interaction id, or ticket id requires you to also select the mandatory campaign and a valid date range (within 30 days) where the interaction occurred the search is confined within those primary filters which user roles can access the interaction archiver? only users with admin or supervisor privileges can access this feature as a supervisor, why can't i see interactions from a campaign that was recently deleted? supervisors currently only have access to archived interactions from their active campaigns access to deleted campaign archives is restricted to admin users are voice call recordings or video recordings archived here? no, voice and video archival are handled separately and require vla (video/voice log archiver) configuration they are not part of the standard interaction archiver scope