App Manager (App Installer Configuration)

overview the app installer is a powerful tool designed to simplify the management and integration of apps within the exotel contact center ecosystem previously, apps required manual database entries and technical intervention for installation, activation, or deactivation, which posed challenges for management level users and sometimes caused system issues the app installer resolves these hurdles by providing a unified platform to seamlessly manage react and redux based apps, enhancing user authority to integrate custom apps effortlessly into the ameyo system this solution significantly empowers customers by reducing dependency on technical teams and streamlining app lifecycle management through an intuitive interface a core "ameyo" platform that provides a unified ui for administrators to install, manage, configure, and activate react based ameyo apps, replacing the need for manual database entries benefits simplified app management no more manual, error prone database manipulations self service integration customers can integrate their custom built apps into ameyo contact center independently via admin interface improved stability reduces technical errors stemming from manual interventions unified ui/ux consistent user experience across exotel contact center and integrated applications scalable and extendable supports multiple apps managed within a single platform check out the docid\ weg ua2jy0b3 xspsrhlz for more information on available apps prerequisites exotel contact center system with build version supporting the app installer react and redux framework based apps for compatibility familiarity with contact center app concepts and administrative access installation and setup the app installer is available by default in the ameyo build access the app installer ui through the contact center administrative portal note if app installer tab under system tabs on the administrator interface is not available on your setup, please contact exotel support team or your customer success manager to enable the same download the app file from the docid\ weg ua2jy0b3 xspsrhlz section on this portal \[app gallery > select an app that needs be configured on your setup >go to their dedicated page/article > click on download button] upload and install the file log in to your ameyo instance as an administrator navigate to the app manager follow in app instructions given on the app articles to upload, slot mapping, configure apps safely without requiring backend database edits slot mapping the app installer allows apps to be placed in specific "slots" (locations) within the contact center interface, such as the agent toolbar or admin menu standard slots standard slots (like agentheaderslot) are available by default custom slots if you require apps to appear in specific new locations (e g , specialized admin tabs or supervisor panels), new slots must be defined in the backend code action required if you need to create new slots or modify existing roles for app visibility, please submit a request to exotel support technical highlights uses react and redux frameworks for app development and management consistency supports mapping of app blobs and slots to coordinate app availability in the system enables granular control over app access and permissions aligned with user roles troubleshooting and support for installation issues, ensure contact center system prerequisites are met consult system logs for errors related to app activation or visibility contact exotel support with detailed error codes and log snippets for quick resolution