Custom Domain and IP Whitelisting

overview by default, exotel contact center agents can access their workspace from any location using a shared exotel domain (e g , in1 cc exotel com) while convenient, organizations with strict data security and compliance requirements often need tighter control over where and how their data is accessed custom domain and ip whitelisting is an advanced security feature designed to protect your exotel workspace from unauthorized access and data leakage it allows you to lock down your contact center environment so that agents can only log in via a dedicated custom domain and when connected to a trusted network—such as a physical office or a secure corporate vpn key features & benefits dedicated workspace domain move away from the generic login portal your team will access exotel via a custom, tenant specific subdomain (e g , yourcompany exotel com) strict ip whitelisting enforce network level security your workspace will only accept traffic from a pre approved "allowlist" of ip addresses, automatically blocking login attempts originating from outside your trusted networks compliance readiness easily meet industry regulations and internal security policies regarding data privacy and authorized access how it works once configured is activated for a tenant user experience access contact center users navigate to your new dedicated url (e g , yourcompany exotel com) verification the system instantly verifies that the user belongs to the tenant associated with the custom domain and checks their network connection against your ip allowlist approved login if connected to an approved office network or vpn, the user logs in normally and accesses the workbench blocked login if the user is off network (e g , home wi fi, public cafe) or attempts to use the generic shared domain, the login is immediately blocked important considerations static ips required to use the ip whitelisting feature effectively, your organization must use static public ips if your internet service provider dynamically rotates your ip addresses, your agents may inadvertently lose access when the ip changes how to enable and manage because setting up a custom subdomain and ip rules requires precise configuration to ensure your agents are not accidentally locked out, the initial setup and ongoing management are handled entirely by the exotel team to enable enterprise access control for your workspace or to update your existing ip allowlist, please reach out to exotel support or your customer success manager (csm) they will guide you through the process and help secure your tenant