Archival Solutions
Voice Logger and Archival (VLA)
The Voice Log Archiver (VLA) is an automated system that fetches, converts, encrypts, and stores call recordings. It ensures that voice logs are retained for extended periods (up to 8 years) without impacting the performance of the active Contact Center.
Reports Archiver
The Report Archiver facilitates the storage, and distribution of historical reports. It migrates data from the active Ameyo Database to a Report Database, and finally to a third-party FTP server.
Interaction Archiver
The Interaction Archiver is a system designed to store historical interaction data by archiving expired tickets, including their associated messages, attachments, and chat logs. It provides authorized users with the ability to search, filter, and retrieve these archived interactions based on various parameters for review and compliance purposes.