Audit Trail

the audit trail section in cobrowsing provides a complete log of actions performed in the system it is designed to give admins full visibility into all activities and configuration changes, ensuring transparency, compliance, and accountability path cobrowsing console → audit trail what is audit trail? the audit trail is a chronological record of all activities performed by users (admins, supervisors, agents) in the console it allows organizations to track who did what, when, and how ensure accountability of sensitive actions maintain compliance with internal/external audit requirements activities captured in audit trail the audit trail captures all major actions, including but not limited to document management document upload document delete user management add agent activate agent deactivate agent security change password every entry includes user name / role (admin, supervisor, agent) action performed timestamp status/result of the action agent audit trail the agent audit trail provides admins and supervisors with a complete log of login and logout durations of all agents it helps track agent availability and overall activity patterns during the day path cobrowsing console → audit trail → agent audit trail features track login/logout durations every login and logout instance for each agent is recorded displays timestamps along with the duration for which the agent stayed online agent wise audit logs by clicking on an agent’s email id , admins can view the detailed login/logout history for that specific agent helps in monitoring an agent’s availability throughout the day daily tracking admins can see complete session wise logs for an agent for any given day agent online audit trail the agent online audit trail provides a complete record of agents’ online, offline, and idle times throughout the day this allows admins and supervisors to track availability and ensure agents are utilizing their time effectively path cobrowsing console → audit trail → agent online audit trail features real time availability tracking logs when agents toggle online or offline tracks idle time when agents are online but not actively in a session full day logs admins and supervisors can view detailed agent activity timelines for the entire day provides visibility into patterns such as frequent logouts or extended idle periods export reports export all agent availability logs into a single consolidated file reports include detailed metrics for each agent’s online, offline, and idle status data captured column description agent name / email the name and email id of the agent online time timestamp when the agent came online offline time timestamp when the agent went offline idle duration total time the agent stayed idle while being online online duration total time the agent was actively engaged in sessions