Call Hang Up Details

hang up cause code in ameyo when the call gets disconnected due to any of the following reasons, the disposition set by the system is in the term known as hang up details hang up cause code meaning call direction types agent hangup phone the agent has disconnected the call from the soft phone or ip phone manually all types of calls agent hangup ui the agent has disconnected the call from the ameyo user interface all types of calls customer hangup phone the customer has disconnected the call on its own, that is the customer call leg id disconnected by the customer itself all types of calls customer hangup ui when the agent has disconnected the call from ameyo user interface with the option hangup customer in such a case, the customer call leg gets disconnect first all types of calls system media when a manual dial call gets disconnected due to the any of the following reasons the agent phone is ringing but the agent did not answer the agent rejects the call the agent phone codec is incompatible with the sip entity the customer phone is ringing, but the csutomer did not answer the customer phone is ringing, but the customer had rejected the phone call outbound system media when an auto preview dial call gets disconnected due to the any of the following reasons the agent phone is ringing but the agent agent did not answer the agent had rejected the call the agent phone codec is incompatible with the sip entity the customer phone is ringing but the customer did not answer the customer phone is ringing but the customer had rejected the call outbound system media the inbound call gets disconnected due to any of the following possible reasons the nodeflow hang up the call without answering to it the customer call is not answered the agent's phone is not reachable the customer answered the call but the agent did not answer the call inbound system hangup in the manual dial call, when both the agent and the customer are connected on the call, but the supervisor disconnects the call in any of the following cases the agent and the customer both are connected on the call but supervisor hangs up the call the agent transfers the call but another agent does not answer to it, and the supervisor disconnects the call the agent transfers the call to another agent, and the answers, but supervisor disconnects it the agent put the call on hold and then transfers it but the another agent does not answer to it, and the supervisor disconnects it the agent put the call on hold and then transfer it to another agent, and the transferee (the agent to whom call is transferred) answers, but still, the supervisor disconnects it the agent put the call on hold for sometime and then resumes it, but the supervisor disconnects it the agent put the call on hold but does not resume, and then supervisor disconnects it outbound system hangup in an auto dial call, when both the agent and the customer are connected on the call, but the supervisor disconnects the call in the following cases the agent and the customer both are connected on the call but the supervisor hangs up the call the agent transfers the call but the another agent does not answer, and the supervisor disconnects the call the agent transfers the call to another agent, and the transferee (the agent who receives the call) answers, but still the supervisor disconnects it the agent put the call on hold and then transfers it, but the another agent does not answer, and the supervisor disconnects the call the agent put the call on hold and then transfers it to another agent the transferee (the agent who receives the call) answers, but still the supervisor disconnects it the agent put the call on hold for sometime and then resumes it, but the supervisor disconnects it the agent put the call on hold but does not resume, and then, the supervisor disconnects it outbound system hangup it is displayed when the supervisor disconnects an inbound call from its console due to any of the following reasons the agent and the customer both are connect on the call but still the supervisor hang up the call the agent transfers the call but another agent does not answer to it, and the supervisor disconnects the call the agent transfers the call to another agent, and the transferee (the agent who received the calls) answers, but still the supervisor disconnects it the agent put the call on hold and then transfers it, but another agent does not answer to it, and the supervisor disconnects it the agent put the call on hold and then transfer it to another agent, and the transferee (the agent who receives the call) answers, but still, the supervisor disconnects it the agent put the call on hold for sometime and then resumes it, but the supervisor disconnects it the agent put the call on hold but does not resume, and the supervisor disconnects it inbound normal clearing this cause indicates that the call is being cleared because one of the users involved in the call has requested that the call has to be cleared under normal situations, the source of this cause is not a network following are some of the main reasons due to which this situation may occur response to the status enquiry a normal or unspecified number channel not implemented info element not implemented or not exists trying to connect with the customer the call is being forwarded the call is queued session progress extension required interval too brief address of the destination is incomplete server timed out inbound + outbound