Chat
1 Article
Chat Reports
4 Articles
3 min
Updated22 Oct 2025
The Chat Reports section in the Ameyo Archiving and Reporting Tool (ART) provides a comprehensive set of reports designed to track, analyze, and optimize agent performance and customer interactions conducted over chat-based campaigns . In an omnichannel contact center , where chat plays a vital role in customer engagement, these reports help leaders, supervisors, and quality analysts monitor agent efficiency , channel utilization , and conversation quality across multiple chat platforms (such as WhatsApp, web chat, or in-app chat).
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