A functionality is present that allows the agent to have co-browsing sessions with the user directly through the LiveChat.

: This is visible under : LiveChat> Setting> General Settings> Allow agents to initiate Co-browsing sessions toggle

Agents initiate co-browsing sessions with users within the LiveChat. The co-browsing session will open in a new tab and the agent can continue his text conversation in the LiveChat. If an agent gets disconnected he has the option to reconnect. 

Archive Chats

Co-browsing in LiveChat

Email Connectivity

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Configure and Initiate LiveChat

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Freshdesk CRM App creation and Installation Guide

FreshDesk Toolbar Integration with Ameyo

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Microsoft Dynamics CRM Toolbar Integration with Ameyo

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Contact Center - Patch Release Notes - Version 4.13.41

Contact Center - Patch Release Notes - Version 4.13.40

4.13 Release Notes

Release Notes