A functionality is present that allows the agent to have co-browsing sessions with the user directly through the LiveChat.

: This is visible under : LiveChat> Setting> General Settings> Allow agents to initiate Co-browsing sessions toggle

The admin allows the agents to initiate co-browsing sessions in a LiveChat conversation. Admins can see the details about all the co-browsing sessions that are currently happening or have happened. Admins would also be able to view the Average Video Call Duration in the Customer Reports of Combined Analytics.

VOIP

CoBrowse in LiveChat

Live Analytics

Performance

Daily Interaction

Hourly Interaction

Login - Logout

Agent Not Ready

Offline Message

Abandoned Chats

Total Declined Chats

Admin Reports

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Omni Contact Center

Ameyo Platform Documentation

LRU (Least Recently Used) Routing

Round Robin Routing

Ring to All / Parallel Ringing

Skill Based Routing

Preferred Agent / Sticky Agent Routing

Inbound Routing Strategies


Estimated Wait Time (EWT) & Queue Position Announcement

VQ Pass (Virtual Queuing)

Call Queuing / Queue Management

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Inbound Voice Capabilities


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Dial Timeout Configuration

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VoiceMail

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Instagram DM

Twitter DM

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Messaging (Private Conversations)

Digital Channels

Configure and Initiate LiveChat

Admin

Supervisor

Agent

Live Chat

About CoBrowsing

User Roles in CoBrowsing

Types of CoBrowsing

Admin Persona

Admin Ally Persona

Supervisor Persona

Agent Persona

CoBrowsing

WhatsApp Campaign

Campaigns 

Customer Experience

Third Party CRM Integration

CRM Integration and Customization

Contact Management (Leads)

Customer Data Management

Customer Relationship Management (CRM)

Key Entities

Process Management

Campaign Types

Call Routing

Core Platform

Platform and Foundational Features

CQA Preview

Announcements

ECC Patch Release 4.13.38 Document

ECC Patch Release 4.13.38 Document (cloned with children)

4.13 Release Notes

Release Notes

Campaign

Ticketing

Rule Engine

Fusion

SSO (Single Sign On)

Voice Admin