Contact Center - Patch Release Notes 6.8.4

release details release date november 12, 2025 this release introduces new features like horizontal pod autoscaling (hpa) for improved performance, includes significant dependency upgrades for security, and delivers a wide range of bug fixes to enhance platform stability and user experience highlights / release summary horizontal pod autoscaling (hpa) configured hpa for all stateless components to automatically manage pod scaling based on cpu demand, preventing system slowness security & dependency upgrades (sbom) upgraded several key dependencies, including tomcat, spring, and zookeeper, to enhance security, performance, and framework compatibility docker scan fixes addressed vulnerabilities identified in the 6 8 3 6 8 4 docker scan cycle by upgrading affected libraries report accuracy fixed an issue causing incorrect average hold time calculations in the voice agent self monitoring report ui bug fix resolved an issue where call details were not appearing on the supervisor tab in deployments without the cqa service enabled build versions the components and their corresponding build versions for this release are listed below component build url amf bom ocir io/bmvcldyxkwlg/amf 6 7 6 20250721 r 54847 appserver bom ocir io/bmvcldyxkwlg/appserver 6 8 24 20251111 r 239315 appserver ui bom ocir io/bmvcldyxkwlg/appserverui 6 8 9 20251112 r 239677 applite exoapplite 6 4 1 20240801 r 153309 exe art bom ocir io/bmvcldyxkwlg/art 6 8 10 20251111 r 239256 art dbquery na asrouting bom ocir io/bmvcldyxkwlg/asrouting 6 8 11 20251111 r 239246 chat service bom ocir io/bmvcldyxkwlg/chat service 6 8 13 20251111 r 239253 citus patch bom ocir io/bmvcldyxkwlg/citus patch 6 8 11 20251111 r 239255 cms bom ocir io/bmvcldyxkwlg/cms 6 8 15 20251112 r 239550 cms dbquery na crm connector bom ocir io/bmvcldyxkwlg/crm connector 6 8 12 20251111 r 239251 customer fetcher bom ocir io/bmvcldyxkwlg/cfs 6 8 12 20251111 r 239245 data engine bom ocir io/bmvcldyxkwlg/dataengine 6 8 21 20251111 r 239249 eureka bom ocir io/bmvcldyxkwlg/eureka 6 8 11 20251111 r 239250 exoxtrm ingress na fluent bit bom ocir io/bmvcldyxkwlg/fluent bit 100 0 14 20241213 r 171818 not found fluentd bom ocir io/bmvcldyxkwlg/fluentd central logger 100 0 13 20241213 r 171815 gateway bom ocir io/bmvcldyxkwlg/gateway 6 8 11 20251111 r 239247 ingress nginix controller na init na init exoxtrmutils na interaction service bom ocir io/bmvcldyxkwlg/interaction service 6 8 15 20251111 r 239252 k8tz na kafka patch bom ocir io/bmvcldyxkwlg/kafka patch 6 8 11 20251111 r 239254 logrotate(na) bom ocir io/bmvcldyxkwlg/logrotate 6 0 14 20241126 r 169000 node logcleanup bom ocir io/bmvcldyxkwlg/logcleanup k8s node 6 0 17 20241226 r 174107 postgres na postgres operator na postgresql v14 citus version v14 scheduler bom ocir io/bmvcldyxkwlg/scheduler 6 8 11 20251111 r 239248 vault na zabbix server zabbix server 7 2 0 zabbix agent zabbix agent2 7 2 0 patch bom ocir io/bmvcldyxkwlg/patch 6 8 20 20251112 r 239492 kafka kafka 2 13 3 4 1 1 x86 64 rpm redis redis stack server 6 2 6 v2 1 rhel8 rpm kafka connect bom ocir io/bmvcldyxkwlg/kafka connect\ v1 ksqldb(na) confluentinc/cp ksqldb server\ latest schema registry docker io/bitnami/schema registry 7 8 0 debian 12 r2 xmf bom ocir io/bmvcldyxkwlg/xtrmmessaggingframework 6 8 12 20251111 r 239260 ccdp bom ocir io/bmvcldyxkwlg/ccdp 6 8 11 20251111 r 239263 cqa bom ocir io/bmvcldyxkwlg/cqa 6 8 11 20251111 r 239259 omni ui bom ocir io/bmvcldyxkwlg/omni ui 6 8 25 20251112 r 239726 note release marked in bold has the change only, other releases has no change and are same delivered in last patch cycle feature enhancements horizontal pod autoscaling in our 6x all stateless components based (ga 15520) in multiple instances, the replicaset count for 6x components has been manually increased in response to observed cpu spikes this manual intervention has occasionally led to performance degradation at the customer end to streamline scaling and prevent such issues, horizontal pod autoscaling (hpa) will be implemented in the 6x deployment for all stateless components the hpa will monitor cpu utilization and automatically adjust the number of pods based on demand additionally, pod scheduling distribution across worker nodes will be reviewed to evaluate whether adjustments are required for more balanced allocation as per the deployment use case document link (internal) https //exotel atlassian net/wiki/spaces/ecc/pages/1371144193/kubernetes+polic+implement+in+6x dependency upgrades (sbom) (en 147887) this release includes key dependency upgrades to improve security, performance, and compatibility updates cover tomcat embed websocket for websocket stability, commons lang3 and opencsv for utility and parsing, lettuce core for enhanced redis integration, and json for stricter json handling spring boot actuator autoconfigure, spring webmvc, and zookeeper were also upgraded for improved security, stability, and framework alignment dependency old version new version tomcat embed websocket 9 0 86 9 0 110 commons lang3 3 18 0 3 19 0 opencsv 5 7 1 5 12 0 lettuce core 6 2 0 release 6 3 2 release json 20231013 20250517 spring boot actuator autoconfigure 2 7 2 2 7 11 zookeeper 3 7 2 3 9 4 spring webmvc 5 3 22 5 3 26 security and performance updates docker scan vulnerabilities (en 147910) application libraries were upgraded to enhance security, boost performance, and align with the latest framework standards the major version updates improve system stability, ensure compliance with best practices, and optimize functionality for smoother, more reliable operations benchmarking na debugging docs / sops na monitoring tasks na limitations and known issues the following are known limitations or issues in this release \[en 142448] for inbound calls, the customer selection popup does not appear in the toolbar when multiple customers exist \[ga 14838] filterable and searchable columns appear three times in the alternate preview view \[ga 14853] "create and dial" is not supported in the toolbar for the duplicate customer feature \[ga 14022] the "addcustomerinfotocrmurl" flag functions only at the system level \[en 142553 | en 140238] saml authentication is not supported in the omni toolbar \[ga 14884] bell notifications do not appear after customer churn in the pre production setup \[ga 14882] during manual dialing, the system occasionally reports an “invalid number” error \[ga 14851] in the duplicate customer preview screen, the mouse pointer appears unexpectedly \[ga 14843] the call details screen under the supervisor > manage tab appears distorted \[ga 14842] “transfer to user” and “confer to user” options do not display the queue list \[ga 14841] queue list is shown incorrectly when selecting the campaign option in the same module \[ga 14534] the blacklist feature only blocks numbers prefixed with zero \[ga 14933] campaign customer table is not updating after call disposition, causing the same number to remain dialable multiple times (third party masking setup down) \[ga 14932] the "create and dial" function creates customers successfully, but calls fail due to third party masking issues \[ga 14935] dial time restriction setting at the campaign level does not update in the campaign customer table for existing customers \[ga 14937] when “user disposition retry” is enabled, campaign customer table does not update as per configuration after call disposition \[ga 14958] the conference call icon continues to display after the agent ends the conference \[ga 14956] supervisor can force logout agents without providing a reason \[ga 15107] during force login, the first user session does not log out properly (fix pending) \[ga 15100] a flag is required to persist error records in the database during lead uploads \[ga 15053] bulk user upload fails if csv column names or sequence differ, even after correct mapping \[ga 15098] “non dialable” flag does not function properly with callback \[ga 14935] dial time restriction at the campaign level is not updating in the campaign customer table for existing customers \[en 132681] excluded disposition feature does not work under supervisor → manage contacts \[en 141977] system level disabled filters remain active \[en 140367] system level filters not assigned to any campaign are still applied across all campaigns \[ga 15223] during callback upload from supervisor, system fails when is self callback is false instead of bypassing user id mismatch \[ga 15224] callback failure logs are missing in the application server logs, preventing failure analysis \[ga 15235] callback does not initiate if the agent is logged in but on break (campaign callback) \[en 145356] in the agent screen, complete contact data columns are missing under contacts → live interactions \[en 145173] in multiccmanager, clicking on the contacts tab causes redirection to the login screen, preventing access \[en 145660] “abandon at acd” data is not captured for chat queues when no agents are logged in \[en 145484] closed interactions search does not return results when using customer name \[ga 15313] customer search splits the “name” field if the name includes spaces \[en 146524] in admin and supervisor > contacts, bulk upload mapping does not show all data columns \[en 146522] messenger module does not support mp3 and mp4 file formats \[ga 15303] whatsapp and messenger cannot be tested in the same campaign; outbound whatsapp initiation fails as the business number option is missing \[ga 15302] sending multiple attachments simultaneously causes transcript failure on azure storage \[hr 609] outbound chat summary is not generated \[hr 604] past interaction count and list are not visible when the ccdp flag is enabled \[hr 658] intent headings are not always generated correctly in some conversations \[hr 642] case id is not updated in the customer journey \[hr 640] chat summary generation lacks meaningful insights from agent customer conversations \[hr 633] summary sentiment does not align with the actual conversation sentiment \[hr 614] cqa score occasionally missing in the closed interaction → quality profile score column \[hr 616] unattended chats are incorrectly included in ai based cqa analysis \[hr 631] supervisors are unable to perform manual scoring for calls if ai scoring is not executed \[hr 646] screen goes blank upon creating a duplicate quality profile and refreshes only after switching tabs \[hr 630] when ai analysis is disabled, quality profile options still appear on the ai audit screen \[hr 629] when tasker service is down, “no score selected” is displayed in the cqa score \[hr 628] quality profile assignment and creation options appear twice on screen \[hr 613] supervisors are unable to save manual cqa scores along with comments \[en 147340] messages are not exchanged between agent and customer after page reload during an ongoing chat \[ga 15474] negative udh wrap time values are recorded in omni interaction denormalised interval 5 min for auto transferred chats \[ga 15421] customer name is not being saved for inbound whatsapp chats \[ga 15503] call details report under masking campaigns returns blank output when filtered by phone number (masked/unmasked) \[ga 15452] udh mismatch observed between voice and omni campaigns \[ga 15624] supervisor → report → queue section returns a 500 internal server error on pre prod and ksa setups customer reported and legacy bug fixes system common bugs incorrect average hold time displayed in voice agent self monitoring (superset)\[ga 15607] previously, the average hold time was calculated by dividing the total hold time by the number of calls that included hold durations, resulting in skewed values the logic now divides the total hold time by all calls within the interval, providing a more accurate and consistent calculation voice na monitoring data and reports configuration support for enabling or disabling history tables on the data engine and appserver sides \[ga 15476] history tables such as call history, user disposition history, cm cdr history, campaign feature nodeflow history, and campaign feature node history were previously used for debugging call history and user disposition history tables are now permanently disabled on the appserver side other tables (cm cdr, campaign feature nodeflow, and campaign feature node history) can be toggled on or off at the appserver and data engine levels using configuration flags by default, these remain enabled and are dumped into both ameyodb and data db document links (internal) https //exotel atlassian net/wiki/spaces/ecc/pages/1369276418/enabling+disabling+history+tables+on+data engine+appserver+side https //oldsites ameyo net/view/engineering/system configuration parameter/nodeflow dumping parameters html omni campaign voice and chat interactions na ui/ux bugs ksa setup – supervisor and group manager call details not displayed in the call details tab \[ga 15621] the issue occurred in setups where the cqa service was not deployed this has been resolved, and an additional configuration flag is required the iscqaenabled flag must be set to “disabled” in the server preference store , as this configuration already exists at the contactcenter level browser version version 141 0 7390 123 (official build) (arm64) reports delivered verified reports the following reports were verified by qa for this release call history call details acd abandon call detail report acd call details acd call interval summary acd call summary agent session details agent productivity summary agent productivity interval summary acd abandon call summary report queue performance report omni call details report omni chat detail report omni interaction call history omni interaction detail report reports not delivered the following reports, though listed in the reports tab, were not delivered in this cycle interaction activity daily report feedback report chat channel report transition daily report acd video chat details crm lead details report interaction service level report supervisor qa gm productivity summary crm details report acd abandon video chat details report calls quality report video chat history kyc officer quality report agent productivity summary for video chat agent chat report chat agent productivity report kyc request activity report kyc request summary report kyc request date wise summary report kyc request detail report group agent productivity summary group agent productivity interval summary conference report call distribution interval summary group agent session details lead penetration call distribution test cases executed n/a hot fixes n/a contact / support information for issues or queries, please contact ameyo support via the support portal or designated email channels or reach out to your customer success manager