Contact Center - Patch Release Notes - Version 6.10.0

ecc patch release 6 10 release notes release date july 03, 2026 overview this document outlines all feature enhancements, platform updates (including java 25 & spring boot 4 0 1 runtime upgrades), reliability improvements, security hardening, and bug fixes included in the ecc 6 10 patch release (inclusive of all hotfixes delivered in this release cycle) ecc build versions component build url / version jdk / framework java 25 & spring boot 4 0 1 amf bom ocir io/bmvcldyxkwlg/amf 6 7 6 20250721 r 54847 appserver bom ocir io/bmvcldyxkwlg/appserver 6 10 2 20260701 r 324274 appserver ui bom ocir io/bmvcldyxkwlg/appserverui 6 10 1 20260701 r 324275 applite exoapplite 6 4 1 20240801 r 153309 exe art bom ocir io/bmvcldyxkwlg/art 6 10 1 20260630 r 323670 asrouting bom ocir io/bmvcldyxkwlg/asrouting 6 10 1 20260629 r 323548 chat service bom ocir io/bmvcldyxkwlg/chat service 6 10 1 20260629 r 323501 citus patch bom ocir io/bmvcldyxkwlg/citus patch 6 10 2 20260629 r 323519 cms bom ocir io/bmvcldyxkwlg/cms 6 10 1 20260629 r 323498 crm connector bom ocir io/bmvcldyxkwlg/crm connector 6 10 1 20260629 r 323522 customer fetcher bom ocir io/bmvcldyxkwlg/cfs 6 10 5 20260702 r 325137 data engine bom ocir io/bmvcldyxkwlg/dataengine 6 10 1 20260630 r 323756 eureka bom ocir io/bmvcldyxkwlg/eureka 6 10 1 20260630 r 323643 fluent bit bom ocir io/bmvcldyxkwlg/fluent bit 100 0 14 20241213 r 171818 not found fluentd bom ocir io/bmvcldyxkwlg/fluentd central logger 100 0 13 20241213 r 171815 gateway bom ocir io/bmvcldyxkwlg/gateway 6 10 1 20260630 r 323645 interaction service bom ocir io/bmvcldyxkwlg/interaction service 6 10 1 20260629 r 323526 kafka patch bom ocir io/bmvcldyxkwlg/kafka patch 6 10 2 20260629 r 323520 logrotate bom ocir io/bmvcldyxkwlg/logrotate 6 0 14 20241126 r 169000 node logcleanup bom ocir io/bmvcldyxkwlg/logcleanup k8s node 6 0 17 20241226 r 174107 postgresql v18 1 citus version v14 scheduler bom ocir io/bmvcldyxkwlg/scheduler 6 10 2 20260629 r 323524 zabbix server zabbix server 7 2 0 zabbix agent zabbix agent2 7 2 0 patch bom ocir io/bmvcldyxkwlg/patch 6 10 4 20260701 r 324301 kafka kafka 2 13 3 4 1 1 x86 64 rpm redis bom ocir io/bmvcldyxkwlg/redis with modules 8 2 3 kafka connect bom ocir io/bmvcldyxkwlg/kafka connect\ v1 ksqldb confluentinc/cp ksqldb server\ latest schema registry docker io/bitnami/schema registry 7 8 0 debian 12 r2 xmf bom ocir io/bmvcldyxkwlg/xtrmmessaggingframework 6 10 1 20260629 r 323527 ccdp bom ocir io/bmvcldyxkwlg/ccdp 6 10 2 20260629 r 323528 cqa bom ocir io/bmvcldyxkwlg/cqa 6 9 1 20260220 r 274707 omni ui bom ocir io/bmvcldyxkwlg/omni ui 6 10 3 20260630 r 324001 feature enhancements dashboards, reporting & analytics agent self monitoring enhancement adds a "connected vs not connected" split/bifurcation across all call metrics in the agent self monitoring dashboards displays stacked bar visualizations across all call types (inbound, manual, preview, predictive, callback) and omni interactions "connected" status is derived from system disposition; "not connected" covers all other call outcomes scope note the supervisor facing view for this enhancement is not part of this release queue monitoring superset dashboard introduces a new superset based queue monitoring dashboard built on 5 minute interval statistics (iss), replacing the fixed 12 hour rolling window of the legacy api live section features a real time queue status table refreshing every 10 seconds historical section surfaces 5 minute interval views covering queue overview, sla distribution, handle time distribution, and interaction volume trends filtering includes flexible time range filtering aligned to operating hours, alongside filters for process, campaign, queue, channel, and interaction type scope notes the sla threshold is currently hardcoded at 20 seconds average wrap time may be underestimated as total wrapped interactions is not yet available in iss ksql group manager call detail reports enables group managers to access call history and call detail reports scoped strictly to historical group ownership and agent membership reports automatically filter to the intersection of the selected date range and the manager's historically assigned groups/agents supported across both 4x and 6x deployments, with full csv and api export support scope notes table filter columns are not supported on 6x inbound calls not received by a group user will not appear in the report group manager acd reports extends historical group aware reporting to acd call details, acd call summary, and acd interval summary reports aggregations and interval breakdowns are computed strictly over accessible groups for the specific date/time range scope note data for interval summary reports will only begin populating after upgrading to this release due to historical table constraints group manager dashboard (call stats) adds a dedicated dashboard surfacing call volume and performance trends (total calls, connection rate, avg/total duration, abandoned calls, etc ) includes a mandatory filter layer (date, groups, campaigns, call type), call outcome pie/donut charts, and per agent stat tables scope notes reflects current group mapping at query time (historical remapping is not retroactive) drill down actions and scheduled exports are not included timezone handling in reports (6x) ports the timezone aware reporting capability to 6x art reports now fetch and display data in the configured local timezone rather than defaulting to ist handles midnight crossover and daylight saving time (dst) edge cases correctly scope note the reportstimezoneenabled flag must be set in the cms configuration, which requires an art restart fix for negative ringing time & udh resolves an issue that caused negative user ringing time in call detail reports during rare re acd/bad leg scenarios fixes a race condition that resulted in missing user disposition history (udh) for manual dial calls omnichannel & agent ui acronyms in the omni agent ui (chat) enables agents to use supervisor configured acronyms in the omni agent desktop chat composer for faster responses typing / (or clicking the flash icon) opens a searchable suggestion drawer of acronyms selecting one replaces the short code with the full text includes full keyboard navigation (up/down/enter/esc) and pagination support for large lists scope notes acronyms are supervisor configured only text insertion is currently supported only at the beginning of the message ui masking fixes corrects chat participant name handling so masked customer numbers are no longer displayed directly in the ui header the ui now gracefully falls back to displaying "unknown" or the available contact name fixes sender attribution for bot and customer names in live chat streams queue name resolution fix resolves an issue where stale queue names appeared in nodeflows and call history after an agent queue was renamed queue names are now resolved fresh from configuration across all consumption points (routing, transfers, nodeflows, reports, ui pushes) introduces a new nodeflow variable $originalconstraintqueuename for backward compatibility with custom scripts telephony & core platform did failover enhancement enhances did selection on call retry attempts by rotating through available caller id pools instead of failing with an empty did allows campaign level configuration to specify the number of retries per call type (autodial and manual dial) verified across manual dial, callback, and autodial flows with no nodeflow level customization required customer callback and call details apis adds rest apis allowing applications to fetch a customer's callback and last call details using one or multiple customer ids supported by a new composite index on the call history table for optimized query performance multiple column mapping resolution fixes an issue with non deterministic column mapping selection process level customer searches now reliably resolve searchable columns regardless of campaign mapping order returns clear errors if a column is genuinely not indexed scope note searchable columns are cached and require a server restart to reflect runtime changes external id enablement for assignment apis (phase 1) updates configuration rest apis so external systems can use ui visible ids (leadid, userid) alongside internal database mapping ids api responses consistently return both internal and external identifiers fully backward compatible; validation rules prevent mixing internal and external id styles in the same request bulk api for server preferences introduces a new post endpoint to fetch multiple server preference/configuration flags in a single bulk api call, optimizing ui load times security, compliance, platform & java updates java 25 & spring boot 4 0 1 runtime upgrade upgraded underlying service dependencies and base images to java 25 and spring boot 4 0 1 (including customer fetcher service / cfs and core microservices) patches known third party security vulnerabilities (cves), resolves base image/compiler mismatches, and optimizes jvm memory management and garbage collection (gc) performance per tenant configurable retention (voicelog & report archiver) introduces tenant level configurable data retention durations for the voicelog archiver and report archiver administrators can set retention durations independently per tenant and per archive table, overriding global system defaults scope note per tenant storage location configuration is out of scope for this release multi tenant data db dumping (superset) converts the data engine's monitoring sink consumer to multi tenant, routing monitoring and qa data from kafka to the correct tenant specific database the database writer is schema aware and fetches sink topics dynamically from cms at startup crm http based authentication scheme validation fully wires auth type general crm http into the main authentication stack as a dedicated crm http based auth path gracefully handles invalid credentials without falling back to standard password login forms quality analysis (cqa) integrations ecc to cqa integration validation enables and validates the end to end integration between ecc and cqa for voice campaign operational setups scope note omni campaign integration was out of scope for this validation cqa schema integration on ecc superset adds 40 missing cqa fields to the ecc superset schema (including quality analysis rules, final scores, ai justifications, and kpi metrics) data flows through the ksql pipeline to achieve reporting parity with standalone cqa superset instances reliability & bug fixes partition creation deadlock issue fixes an issue where scheduled partition creation jobs failed with distributed deadlocks when running concurrently with 5 minute stats aggregation materialized view refreshes were moved out of the aggregation function to release insert locks earlier event store partition cleanup resolves an issue where older partitions of event store tables were never dropped, causing excessive disk usage configured scheduled pg cron jobs to drop partitions older than the 90 day retention window across all tenant databases