Core Platform
Key Entities
This article lists the Key entities of the Ameyo CC (Contact Center) software. One installation of Ameyo CC software is called the system.
Process Management
The Process is a core organizational element within Ameyo's System Configuration hierarchy. Processes act as top-level containers for organizing and scoping system resources.
Campaign Types
Ameyo supports multiple campaign types. Each type defines how interactions are initiated, routed, or managed, and comes with a specific set of configuration options.
Call Routing
The Call Routing configuration enables the Administrator to establish policies and profiles for directing incoming calls. Routing decisions can be based on the incoming channel (Call Context), the Dialed Number Identification Service (DID), or the caller's source phone number.