Dial User App

use one click dialing to connect with your team instantly what is this app about? the dial user app is a utility widget designed to sit in the side panel of the ameyo user interface it provides a search and dial interface that allows users to find other agents or supervisors within the system and initiate a call immediately why use this app? communication within a contact center often suffers from friction when users have to manually look up extensions or hunt for phone numbers this app eliminates manual dialing users no longer need to type in extension numbers manually simplifies internal connection finding a colleague is as simple as typing their name impact & key benefits for agents rapidly contact supervisors or peers for support without leaving the primary workspace for business reduces handling time (aht) by speeding up internal consults prerequisites before installing, please ensure you meet the following requirements access to the ameyo contact center system with permission to view agent monitoring data the ameyo app installer (app manager in admin panel) must be set up and configured first this app is used to upload and manage the custom apps such as agent self monitoring app see docid 9neb8hyrrdfsyqzbz7ngg documentation summary the dial user app streamlines internal communication by integrating a user directory and dialer directly into the side panel by removing the need for manual extension dialing, it enhances operational efficiency and allows agents to resolve internal queries faster installation and setup download the app from the link given above (file format aaex) upload the app in the ameyo admin panel follow the steps given below log in as an administrator navigate to app manager (app configuration in system tab) upload the aaex file downloaded from the link given above wait for upload completion and then configure the slot mapping as follows role agent, slot/location workbench sidebar role supervisor (logged in workbench), slot/location workbench sidebar select the process in which you want to enable this app (app visibility) and save the configurations done verify installation log in as a agent, supervisor (workbench) and check if the app is available under their defined slots/location on their respective interface usage instructions open the panel log in as an agent or supervisor look for the dial user icon in the right side panel (workbench sidebar) search type the name of the user you wish to contact in the search bar dial click the icon next to the user's name to initiate the call support and troubleshooting validate slot mappings match your ameyo version and roles check user privileges and role assignments for app access for issues with real time data or display, check service status and review logs contact ameyo support with detailed error descriptions if problem persist