Skill Monitoring App

use granular skill tracking to spot and fix staffing gaps instantly what is this app? the skill monitoring app is a "panel app" designed specifically for the supervisor interface unlike full page dashboards, this app sits in the right side panel of the ameyo interface, allowing supervisors to monitor operations without leaving their main screen it displays two layers of data skill summary a high level view of specific skills (campaigns/queues) and the count of agents in various states (ready, break, on call) agent details a drill down list showing the specific agents assigned to those skills, including their name, extension, current state, and duration in that state why use this app? supervisors often need to monitor specific high priority queues while performing other tasks this app solves the need for granular monitoring instead of a system wide view, view data specific to the skills you manage accessibility it remains persistent in the side panel, allowing for quick checks on staffing levels impact & key benefits real time staffing insight instantly see if a skill is understaffed (e g , too many agents on "break" or "not ready") agent state tracking quickly identify agents who have been in a non productive state (e g , "on break") for a long duration prerequisites before installing, ensure the following requirements are met app manager the ameyo app installer must be configured user role it administrator (for installation) and supervisor (for usage) summary the skill monitoring app empowers supervisors with a persistent side panel widget for granular, real time oversight of specific queues (skills) by combining high level availability counts with detailed agent status lists—including state duration—it allows supervisors to instantly identify staffing gaps and monitor agent productivity without leaving their primary workflow installation and setup download the app from the link given above (file format aaex) upload the app in the ameyo admin panel follow the steps given below log in as an administrator navigate to app manager (app configuration in system tab) upload the aaex file downloaded from the link given above wait for upload completion and then configure the slot mapping as follows role supervisor, slot/location top bar full page select the process in which you want to enable this app (app visibility) and save the configurations done verify installation log out and log back in as a supervisor check at the top bar under "more" section of the interface to ensure the skill monitoring widget appear support and troubleshooting validate slot mappings match your ameyo version and roles check user privileges and role assignments for app access for issues with real time data or display, check service status and review logs contact ameyo support with detailed error descriptions if problem persist