System Smart View app

use real time system visibility to optimize your workforce instantly what is this app ? the system smart view app (also known as smart user app ) is an administrative dashboard for ameyo that provides real time, comprehensive insights into contact center performance it aggregates user summaries, login statistics, and agent activity into a centralized interface accessible by administrators, voice admins, and supervisors why use this app? the app resolves fragmentation by delivering a centralized, system level view of all agents and users, rather than isolated campaign views benefits include centralized visibility monitor all users across the entire contact center role based breakdown quickly distinguish active supervisors, agents, and admins real time status see workforce states instantly, optimizing staffing and resource allocation impact & key benefits for admins and voice admins instant assessment of system load and user concurrency for supervisors real time agent availability views for efficient workforce management for business improved resource utilization by identifying idle times and breaks at a macro level prerequisites before installation, ensure ameyo version 4 2 or higher ameyo app installer is configured (see docid 9neb8hyrrdfsyqzbz7ngg documentation) you have administrator or voice admin access summary the system smart view app centralizes operational visibility across ameyo's contact center environment, streamlining workforce management and proactive decision making for administrators and supervisors alike installation and setup download the app from the link given above (file format aaex) upload the app in the ameyo admin panel follow the steps given below log in as an administrator navigate to app manager (app configuration in system tab) upload the aaex file downloaded from the link given above wait for upload completion and then configure the slot mapping as follows map the app to display in user interfaces for specific roles role slot name administrator (omni) top bar gloabal (for version 4 11+) supervisor top bar global (for version 4 11+) voice admin top bar full page (from v4 13+) select the process in which you want to enable this app (app visibility) and save the configurations done verify installation log out and log back in as a admin/voice admin, supervisor and check if the app is available under their defined slots/location on their respective interface for voice admin, it is available in top bar full page, as follows for supervisors and omni admin, it is available as follows dashboard overview/ key insights provided user summary (top left) aggregated counts of users in states like total users, logged in, on break, on ready state, on call, and idle (ready but not on call) user logged in summary (top right) detailed breakdown of user's status segmented by roles such as administrator, supervisor, and agent total / logged in per role available / break / on call / idle counts per role agent list (bottom section) a list of all logged in agents showing their current status and activities status and role note displays all users including admins and supervisors by default support and troubleshooting validate slot mappings match your ameyo version and roles check user privileges and role assignments for app access for issues with real time data or display, check service status and review logs contact ameyo support with detailed error descriptions if prob