Email Settings

email configuration now includes more functionalities than before, along with the ability to customize and create profiles, as well as send test emails, all at the console end itself this is visible under settings(admin side) > email settings > enable email notification > click on add profile(+) / edit the existing one profile will have following parameters trigger settings profile name can be edited email frequency can be set to daily, 7 days, 15 days, 30 days, 60 days, 90 days add email address for triggering the mail email default subject is “cogno ai livechat report mailer” note even if the email id is not added the profile can be customised and saved only the email will not be triggered also multiple values can be selected in case of email frequency and multiple email addresses can be added table parameters table parameters can be enabled or disabled this consists of the following reporting parameters that is the count variation and channels enabled daily count on the day of triggering the mail wtd total count from the start of the week/go live date, to the day of the triggering mtd total count from the start of the month/go live date, to the day of the triggering ytd total count from the start of the year/go live date, to the day of the triggering channels all the channels that are enabled for the bot will be shown note all values are multi select record parameters these are the records/data to be shown in the email multiple parameters like total chats raised, total chats resolved, agents logged in, abandoned chats, average interactions per chat, group chats engaged in offline chats, average handling time, customer declined chats note all values are multi select graphic parameters graphic parameters can be enabled or disabled consists of chat reports, interactions per chat and average handle time note chat reports are multi select attachment parameters attachment parameters can be enabled or disabled once enabled attachment(s) can be selected email triggered on the user side after creating the profile with selected parameters is shown below and can also be downloaded in excel sheet format