Introduction
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This document introduces to the definition of the reports included in Exotel's Ameyo Archiving and Reporting Tool (ART) and the definitions of the columns in these reports.
Majorly the reports can be divided into the following categories.
- Voice Reports
- Chat Reports
- Interaction Reports
- CRM Reports
- Group Manager Reports

For the Contact Center Reports GlossaryContact center Reports Glossary, please check out the links below
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