Monitoring & Coaching
2 Articles
Live Monitoring of Inbound Campaign
10 min
Updated05 Jan 2026
This dashboard allows Supervisors to track Inbound Campaign activity. The interface is organized into specific sections for alerts, data timelines, and summary metrics.
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Live Call Monitoring Operations (Agent Coaching and Monitoring)
9 min
Updated24 Apr 2026
Monitoring Operations allow the Supervisor to intervene or observe a live call session through a floating panel accessed by clicking on an agent's record in the Live Monitoring screen. These functions are only highlighted when the agent is on a call, with the exception of the "Force Logout" function.
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