Notification App

never miss a conversation, even when your browser is minimized what is this app? the desktop notification app is a background utility designed to keep agents connected to incoming traffic (calls and external chats) even when they are multitasking by leveraging the browser's native notification permissions, it ensures that alerts break through the clutter of open tabs or minimized windows why use this app? in a busy contact center, agents often work on multiple software applications or secondary browser tabs simultaneously this leads to missed interactions agents may not hear the ring or see the visual cue inside ameyo if the tab is not in focus sla breaches delayed responses to incoming chats can lower service levels this app solves these issues by pushing a static "incoming call/chat" message directly to the operating system's notification center key capabilities background alerting detects when the agent is on a secondary tab or using different software and triggers a popup one click focus clicking the notification automatically opens or maximizes the ameyo screen (primary tab) so the agent can attend the interaction immediately chat persistence if the agent does not click the initial notification, it will continue to display incoming messages from the customer to ensure urgency is conveyed os integration on operating systems like windows 10 , these alerts appear in the native message center/action center , ensuring they are highly visible and consistent with the user's workflow prerequisites before installing, please ensure you meet the following requirements access to the ameyo contact center system with permission to view agent monitoring data the ameyo app installer (app manager in admin panel) must be set up and configured first this app is used to upload and manage the custom apps such as agent self monitoring app see docid 9neb8hyrrdfsyqzbz7ngg documentation summary the notification app eliminates communication latency in the contact center by allowing management to broadcast instant, high visibility alerts to agent screens, it ensures that critical operational updates, downtime warnings, and compliance instructions are received and acted upon immediately installation and setup download the app from the link given above (file format aaex) upload the app in the ameyo admin panel follow the steps given below log in as an administrator navigate to app manager (app configuration in system tab) upload the aaex file downloaded from the link given above wait for upload completion and then configure the slot mapping as follows role agent and supervisor (logged in workbench), slot/location workbench ticket listing select the processes in which you want to enable this app (app visibility) and install the app this app works as a background app while agent is logged into their web interface usage instructions enable permissions upon first login after installation, the browser will ask permission to "show notifications " click allow multitask freely you can now minimize ameyo or work in other tabs receive alerts when a call or new incoming chat arrives, a notification box will appear on your desktop (bottom right for windows) action click the notification box result you will be instantly redirected to the ameyo tab to accept the request message previews if you ignore the initial chat alert, subsequent messages from the customer will appear in the notification area to prompt a response support and troubleshooting validate slot mappings match your ameyo version and roles check user privileges and role assignments for app access for issues with real time data or display, check service status and review logs contact ameyo support with detailed error descriptions if problem persist