Notification App
Never miss a conversation, even when your browser is minimized
What is This App?
The Desktop Notification App is a background utility designed to keep agents connected to incoming traffic (Calls and External Chats) even when they are multitasking. By leveraging the browser's native notification permissions, it ensures that alerts break through the clutter of open tabs or minimized windows.
Why Use This App?
In a busy contact center, agents often work on multiple software applications or secondary browser tabs simultaneously. This leads to:
- Missed Interactions: Agents may not hear the ring or see the visual cue inside Ameyo if the tab is not in focus.
- SLA Breaches: Delayed responses to incoming chats can lower service levels.
This app solves these issues by pushing a static "Incoming Call/Chat" message directly to the Operating System's notification center.
Who is this App for?
This app is for Agent and Supervisor user role.
Key Capabilities
- Background Alerting: Detects when the agent is on a secondary tab or using different software and triggers a popup.
- One-Click Focus: Clicking the notification automatically opens or maximizes the Ameyo screen (Primary Tab) so the agent can attend the interaction immediately.
- Chat Persistence: If the agent does not click the initial notification, it will continue to display incoming messages from the customer to ensure urgency is conveyed.
- OS Integration: On operating systems like Windows 10, these alerts appear in the native Message Center/Action Center, ensuring they are highly visible and consistent with the user's workflow.
Prerequisites
Before installing, please ensure you meet the following requirements:
- Ameyo App Installer: The App Manager must be installed and configured.
- Browser Permissions: Agents must "Allow" notification permissions for the Ameyo URL in their browser settings for this app to function.
Summary
The Notification App eliminates communication latency in the contact center. By allowing management to broadcast instant, high-visibility alerts to agent screens, it ensures that critical operational updates, downtime warnings, and compliance instructions are received and acted upon immediately.
