Bulk Operation App

use mass updates to organize your helpdesk instantly what is this app? the bulk ticket actions app is a productivity accelerator designed for ameyo agents and supervisors it integrates into the ticketing interface, allowing users to select multiple tickets simultaneously and apply changes to them in a single click instead of opening tickets one by one, users can modify statuses, priorities, custom fields, or trigger escalations for a whole batch at once why use this app? in a high volume support environment, updating tickets individually is slow and inefficient this app solves backlog fatigue eliminates the repetitive manual clicking required to close or update multiple tickets that require the same action incident management allows supervisors to quickly escalate or reprioritize a group of related tickets (e g , during a specific outage) instantly data consistency ensures that a batch of tickets receives the exact same update (e g , status or custom field change) without human error impact & key benefits for agents clear backlogs faster by updating status, priority, or custom fields for multiple tickets in one go for supervisors streamline queue management by bulk closing resolved issues or mass escalating critical incidents instantly for business drastically reduce administrative time, allowing the team to focus on solving complex issues rather than data entry prerequisites before installing, please ensure you meet the following requirements access to the ameyo contact center system with permission to view agent monitoring data the ameyo app installer (app manager in admin panel) must be set up and configured first this app is used to upload and manage the custom apps such as agent self monitoring app see docid 9neb8hyrrdfsyqzbz7ngg documentation summary the bulk operation app streamlines helpdesk operations by enabling agents and supervisors (logged into their workbench) to perform mass updates on their ticket queues with capabilities to bulk close, escalate, and modify priority or status , it drastically reduces administrative time and ensures the ticket backlog remains clean and organized installation and setup download the app from the link given above (file format aaex) upload the app in the ameyo admin panel follow the steps given below log in as an administrator navigate to app manager (app configuration in system tab) upload the aaex file downloaded from the link given above wait for upload completion and then configure the slot mapping as follows role agent and supervisor (logged in workbench), slot/location workbench tickets listing select the processes in which you want to enable this app (app visibility) and install the app verify installation log in as agent or supervisor in the intercation cmpaign on the ticketing dashboard, the "more" section should be visible support and troubleshooting validate slot mappings match your ameyo version and roles check user privileges and role assignments for app access for issues with real time data or display, check service status and review logs contact ameyo support with detailed error descriptions if problem persist