Parallel Predictive Dialing

overview parallel predictive dialing is a specialized and highly advanced dialing mode designed for campaigns that manage multiple skills or processes simultaneously it allows the system to dial predictively for a primary skill while also handling leads from a secondary skill how it works this mode is exclusive to the "parallel predictive voice campaign" type the system uses a predictive algorithm to dial leads from a primary skill list concurrently, it can manage and fetch leads from a separate, secondary skill list, blending different outbound activities for the same group of agents within a single campaign structure prerequisites requires the creation of a specific "parallel predictive voice campaign" (licensable) configuration steps 1\ campaign selection select the parallel predictive voice campaign to configure this is the specific campaign type that utilizes predictive dialing logic 2 select dialing algorithm define the customer provider type in the advanced settings this selects the algorithm that governs how numbers are fetched and prioritized for dialing the pace based customer provider is the recommended advanced predictive solution 3 set cache parameters configure minimum cache size and fetch size these settings determine the number of customer records the dialer holds in reserve (cache size) and the amount it fetches from the database at one time (fetch size) 4 define dial profile configure dial profile settings for auto dial set the maximum time limits for dialing attempts, including ringing timeout (how long a number rings before disconnecting) and setup timeout (time to establish a connection) 5 (optional) amd enable answering machine detection (amd) this feature can be activated in the campaign settings to automatically detect and disconnect calls answered by a machine, optimizing agent time 6 set acw time configure after call work (acw) timeout mandatory time limits (for connected and not connected calls) must be set to ensure agents finalize their disposition and are quickly returned to the available state for the predictive queue use cases blended operations an agent primarily makes outbound sales calls (primary skill) but can be fed leads for a different product or service (secondary skill) to maximize cross selling multi stage campaigns using the primary skill for initial contact and the secondary skill for follow up calls, all managed within one campaign benefits enhanced campaign flexibility allows for the blending of multiple outbound objectives or skills within a single campaign increased dialing efficiency applies the power of predictive dialing across multiple lead lists or processes simultaneously streamlined management consolidates related but distinct outbound activities under one campaign umbrella limitations this is a highly complex dialing mode that requires careful planning and strict adherence to its specific setup guide it can increase the cognitive load on agents who may need to switch between different scripts or contexts