Performance

performance report along with other performance details of the agent like agent namelogin date timelogout date timelogin durationagent idle timeaverage handle timenot ready countnot ready durationinteraction countinteraction durationsself assign chat counttransfer chat received counttransfer chat made counttotal group chat requestaccepted group chat request declined group chat request total duration of group chat agent’s idle time an option is provided in the performance sub tab of the reports tab, where the information regarding the idle time of an agent is recorded and showcased this is visible under livechat (admin) > reports > performance > idle time the idle time is calculated by monitoring the time period when the agent was online and not part of any interaction refer the below shown demo for better understanding nps in reports nps received will be available in the reports being exported this is applicable for the following chat history report performance tab mailer analytics sample of the above mentioned reports is available here