Request in Queue

a page for requests in queue is added where the agent can view the chats that are "request in queue" please note that this page will be visible only once the admin enables self assigning for agents from the admin general settings to enable self assignment for agents to enable this option this is visible under cogno chatbot cogno livechat console (admin side) > settings > general settings > enable self assign admin side to "enable self assign option of chats at agent's end" is provided by default, the option will be off on enabling the toggle self assign option of chats at the agent's end will be available refer the below given demo for better understanding to enable if agent n has 2 categories assigned "loan" and "credit" then only these 2 categories requests will be displayed on the "requests in queue" page notification on the icon in the left nav bar will indicate if chats are there in "requests in queue" if the chats are "request in queue" due to the unavailability of agents then agents whose capacity is reached the max limit can self assign chats by clicking on the "assign to me" button on the "requests in queue" page on clicking the "assign to me" button, the status will be updated and the entry will no longer be seen in this list agent side a modal will be displayed once the agent clicks on “assign to me” clicking on “go to inbox” will take the user to the active chat page please note the modal will auto hide in 10 seconds or the modal can be closed by clicking anywhere outside the modal if the chat got assigned to another agent then an error message toast will be displayed an icon will be added beside the name of the customer in the active customer pane to differentiate between chats if the maximum capacity of the agent is reached then also the agent can self assign chats in the case of concurrency, the agent who clicked "assigned to me" and whose request got read first will be assigned the chat when the agent is offline he can still see the chat requests in the queue, but the 'assign to me' button will be disabled when he makes himself online then he will be able to assign those chats to himself agent self assigning a chat