Settings

profile path cobrowsing console → settings → profile what it does agents can view all personal information provided during account creation features view profile details such as name, email, and assigned roles change their account password securely limitations agents cannot modify other profile attributes except for their password advanced settings what it does agents have the capability to customize their work preferences related to product categories and languages features select preferred product categories relevant to their expertise choose supported languages they are comfortable assisting customers in limitations changes apply only to their profile and influence only assignment logic; broader access or admin level setting modifications are not permitted path cobrowsing console → settings → advanced settings