Supervisor

livechat supervisor walk through google drive ( click here to play the video in a new tab) supervisor the supervisor now has access to creating groups the supervisor must create a new group and he will be able to change the group name, the group icon and the description of the group the supervisor is allowed to add the admin and any agent that is assigned to him refer to the below shown demo for better understanding or click here chat escalation matrix the supervisor can set the blacklisted keywords only for the agent he can also allow the user to report the chat and can review the reported chats in case he feels the need to block a user he has the option to do so please note (limitations) the supervisor can only access reported or blocked lists once it is enabled via django admin admin reassigns supervisor this feature allows the admin to reassign agents to different supervisors whenever necessary this would be done by clicking on the 'manage user' option from the left hand section of the admin console please note (limitations) once an agent is assigned to a new supervisor, they will still be part of groups that they were assigned to earlier by the last supervisor but will now be assigned to the new assigned supervisor and hence only the new supervisor can take actions like remove that agent in case when the new supervisor is not part of the old group, then that agent will be removed from the old group and they will have a view that an agent sees when they are removed from a group with only the provision to delete it supervisors can be reassigned only when the agent is offline agent's categories will be updated to supervisor's categories once supervisor is changed