System-wide Call Recording

overview system wide call recording rules allow administrators to define global policies for call recording that apply across the entire platform, independent of individual campaign settings this is used to enforce broad compliance and quality standards how it works an administrator can set a system level rule to, for example, record a certain percentage of all calls handled by the system this global setting can act as a default or an override to ensure that a baseline level of recording is always maintained for quality and compliance purposes, even if specific campaigns have recording turned off prerequisites user must have an "administrator" role configuration steps this feature is enabled by the exotel support team upon request use cases blanket quality assurance an administrator sets a rule to record 25% of all inbound calls across all departments to ensure a consistent sample size for the quality team compliance mandate to meet a new regulatory requirement, an administrator configures the system to record 100% of all calls related to financial transactions, regardless of the campaign benefits ensures comprehensive compliance allows for the enforcement of global recording policies that cannot be bypassed at the campaign level simplifies quality sampling provides a simple method for ensuring a consistent and random sample of calls is available for quality review centralized control manages a core compliance function from a single, system wide setting limitations a system wide rule might record calls that are not strictly necessary, leading to increased data storage costs changelog release number change description 4 13 1 initial feature documentation