User Login & Single Sign-On (SSO)

overview the login page provides the gateway to the platform's web based interface, offering privileges to manage a single tenant, its campaigns, users, and call managers the page supports standard credential based login as well as enhanced security and convenience features like single sign on (sso) via saml and google integration how it works the login page supports multiple methods for accessing the console login method how it works nature normal login the user enters their platform user id and password, then clicks "login " standard login with saml users click "saml" to be redirected to their external identity provider (idp) they log in once using their corporate credentials, which securely exchanges authentication information with the platform via security assertion markup language (saml) (an xml based framework) licensable (sso) login with google the administrator can log in using their google account the system must be configured with the business's google business (g suite) account to restrict access to authorized staff only licensable (sso use cases enterprise security a large corporation implements sso (saml) to enforce its strict corporate password policies and multi factor authentication across all applications, including the contact center platform streamlined user access an agent logs into their company computer and can immediately access the agent console (or another platform) via sso without needing to enter their credentials a second time centralized user management when an employee leaves the company, an it administrator simply deactivates their single corporate account in the idp, which automatically revokes their access to the platform via saml benefits improved security centralizes user authentication, making it easier for the business to enforce strong corporate password policies and manage access centrally enhanced user experience simplifies the login process for users (administrators and agents), saving time and reducing the frustration of managing multiple passwords reduced administrative overhead streamlines the user onboarding and offboarding process by linking access control to a single corporate identity language selection the login page also allows the user to set their preferred language before logging in the user selects the desired language from the drop down menu provided at the top right corner of the screen by default, english is selected as the platform's language available languages include english, french, thai, arabic, japanese, deutsch, and turkish limitations identity provider outage if the central identity provider (idp) used for saml or google login experiences an outage, users will be unable to log in to the platform using the sso method licensable features the saml and google login options are licensable features, requiring specific configuration and agreement