User Roles in CoBrowsing

user roles in cobrowsing cobrowsing supports three main roles admin sets up the cobrowsing system for the organization creates and manages supervisors and agents monitors platform usage and ensures smooth operation can export detailed reports for compliance and analysis supervisor manages agents within their team monitors ongoing cobrowsing sessions ensures quality of support interactions can also export reports for their team’s performance agent engages directly with customers provides real time guidance during browsing sessions assists with filling out forms, navigating the website, or troubleshooting errors