Whatsapp

whatsapp integration enables businesses to communicate with customers on the world's most popular messaging app this allows for rich, asynchronous conversations, providing a convenient and personal channel for support, notifications, and sales inquiries how it works an administrator integrates the company's whatsapp business account with the system when a customer sends a message to the company's whatsapp number, a new ticket is created and routed to an available agent the agent can then engage in a real time or asynchronous conversation directly from their agent console use cases conversational support a customer initiates a whatsapp chat to troubleshoot a product, sending messages back and forth with an agent over a period of time appointment reminders an automated message is sent via whatsapp to remind a customer of their upcoming appointment order updates a customer receives proactive notifications on whatsapp about their order status, from confirmation to delivery benefits enhanced customer convenience allows customers to communicate using their favorite messaging app rich and personal communication supports a more conversational interaction style compared to traditional channels asynchronous communication agents and customers can respond at their own pace, making it a highly efficient channel customer feedback collection via amf (4 13 11+) starting from version 4 13 11, whatsapp supports customer feedback collection through the ameyo messaging framework (amf) after a conversation is resolved, an automated feedback message (e g , csat survey) can be sent to the customer over whatsapp responses are captured and linked to the original ticket for reporting and quality analysis version history version enhancement release notes 4 13 11 whatsapp customer feedback collection via amf 4 13 11 release notes docid\ m oijjsz m17njly0vsms