6.10 Release Notes
Contact Center - Patch Release Notes - Version 6.10.2
Release Date 05-Oct-2026 Overview This patch release introduces multi-target voicelog archival, public Omni Toolbar SDKs for CRM integrations, persistent multi-interaction UI widgets, datatable-scoped customer directories, enterprise authentication enhancements, and critical reliability fixes for call routing fallback chains. Default Out-of-the-Box CRM App Reports Key capability & business impact Shipped standardized Superset reporting dashboards— CRM Details (per-call) and CRM Lead Details (per-customer)—sourced directly from core Data Engine, CFS, and Interaction Service pipelines without requiring custom report builds.
Contact Center - Patch Release Notes - Version 6.10.0
Release Date July 03, 2026 Overview This document outlines all feature enhancements, platform updates (including Java 25 & Spring Boot 4. 0.