6X Release Notes

11 Articles

Contact Center - Release Notes 6.11

8 min

Updated05 Nov 2026

Release Date 05-Oct-2026 Overview This patch release introduces multi-target voicelog archival, public Omni Toolbar SDKs for CRM integrations, persistent multi-interaction UI widgets, datatable-scoped customer directories, enterprise authentication enhancements, and critical reliability fixes for call routing fallback chains. Default Out-of-the-Box CRM App Reports Key capability & business impact Shipped standardized Superset reporting dashboards— CRM Details (per-call) and CRM Lead Details (per-customer)—sourced directly from core Data Engine, CFS, and Interaction Service pipelines without requiring custom report builds.

Contact Center - Release Notes 6.10

9 min

Updated05 Nov 2026

Release Date July 03, 2026 Overview This document outlines all feature enhancements, platform updates (including Java 25 & Spring Boot 4. 0.

Contact Center - Release Notes 6.9

19 min

Updated05 Nov 2026

Release Version 6. 9.

Contact Center - Patch Release Notes 6.8.8

22 min

Updated05 Nov 2026

Release Date 2-Feb-2026 This patch release for version 6. 8.

Contact Center - Patch Release Notes 6.8.6

12 min

Updated05 Nov 2026

Release Date 18-12-2025 This release focuses on platform stability and infrastructure improvements. The key highlight is the upgrade of Redis to version 8.

Contact Center - Patch Release Notes 6.8.5

14 min

Updated05 Nov 2026

Release Date November 27, 2025 This document outlines the features, enhancements, bug fixes, and security updates for the ECC 6. 8.

Contact Center - Patch Release Notes 6.8.4

18 min

Updated05 Nov 2026

Release Date November 12, 2025 This document outlines the features, enhancements, bug fixes, and security updates for the ECC 6. 8.

Contact Center - Patch Release Notes 6.8.3

14 min

Updated05 Nov 2026

Release Date October 30, 2025 This document outlines the features, enhancements, bug fixes, and security updates for the ECC 6. 8.

Contact Center - Patch Release Notes 6.8.2

10 min

Updated05 Nov 2026

Release Date October 19, 2025 This document outlines the features, enhancements, bug fixes, and security updates for the ECC 6. 8.

Contact Center - Patch Release Notes 6.8.1

17 min

Updated05 Nov 2026

Release Date October 1, 2025 This document outlines the features, enhancements, bug fixes, and security updates for the ECC 6. 8.

Contact Center - Patch Release Notes 6.8.0

13 min

Updated05 Nov 2026

Release Date August 29, 2025 This document outlines the features, enhancements, bug fixes, and security updates for the ECC 6. 8.

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