Auto Dial

all the functionalities of outbound calling for auto dial for supervisor and group manager are similar as that of agent in case of auto dial, the dialer throws the call to the agents and the agent is asked to accept or reject the call accept/reject pop up will not available during manual operations as soon as the call is sent, the customer information is also displayed on the screen if the customer is not registered already, the customer information fields will remain blank the agent has to perform the following steps here click "accept" to attend the call however it is not recommended, still the agent can click "reject" to reject the call the call is connected in case of "progressive dialing", the agent has to wait until the customer is connected however in case of "preview dialing", the customer is already connected with the dialer and then the call is given to the agent, so the agent can start talking with the customer in case of auto dial outbound call with preview, the agent gets sometime (fixed by the administrator) to go through the customer information after that time, the call is connected the agent can also click "call" button before that to connect with the customer now, the keypad will be replaced with the call control functions know more the agent can add the notes during or after the call know more after the call the agent can dispose the call