Category

in this tab, the admin can create or delete categories the admin can also assign a priority order for different categories by selecting specific bot and can edit this order anytime private category any category selected as a private category by admin while creating a new category, then this category will only be visible to agents while disposing the chat public categoryany category selected as a public category by admin while creating a new category, then this category will be visible to customers while raising chat and will be visible as an option to the agents while disposing the chat