Customer Experience
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General Settings
System Settings
1 min
system settings this consists of all the options that affect the internal system console settings input type enable livechat conversations through email channel toggle button enable footer toggle button queue time numeric input enable supervisor to create groups toggle button enable follow up leads toggle button allow agent to resume conversation on whatsapp (link) toggle button enable nps toggle button agent not available bot response input text box auto chat disposal toggle button enable virtual translation for the agents toggle button console colour colour picker non working hours bot response text box masking pii toggle button