Interaction Settings

interaction settings this consists of all the settings that affect the console and end customer facing sections settings input type assign chats to agents based on their category toggle button enable chat escalation matrix for customers toggle button max number of customers with whom an agent can chat at a time numeric input max number of agents that can be invited to a chat drop down enable customer detail editing toggle button send transcript to the customer allows agents to send transcripts to the customer also, it enables customers to request transcripts on the bot enable raise a ticket functionality for the agent toggle button enable the self assign option of chats at the agent end toggle button enable video/voice call drop down allow agents to initiate co browsing sessions toggle button pending time for accept/reject while an agent invites another agent in chat numeric input