Chrome Extension

many clients prefer not to use a separate cobrowsing console and instead want the solution integrated directly within their existing internal crm to address this, cobrowsing offers a chrome extension module , enabling seamless integration into the client’s crm environment path cobrowsing console → settings → chrome extension why use the chrome extension? eliminates the need to switch between the crm and cobrowsing console embeds cobrowsing capabilities directly into the client’s internal tools offers the same session features while improving agent productivity steps to create and install the chrome extension access settings navigate to admin dashboard → settings → chrome extension enter extension details provide an extension name (e g , cognoai ) enter the website url where the extension should be active (client’s crm url) save & download save the details download the generated chrome extension package install in browser open chrome → go to settings → extensions enable developer mode (top right toggle) click load unpacked (top left corner) upload the downloaded extension folder verify installation refresh the target website (crm) the cobrowsing extension widget will now be visible at the bottom right of the page notes the extension only works on the configured website url(s) admins can create multiple extensions for different environments (e g , staging, production crms) updates to the extension configuration require re downloading and reloading the extension