Configure and Initiate LiveChat

livechat walk through google drive (click here to play the video in a new tab) livechat is a help desk solution that helps customers to connect with support agents in real time when a customer is asking queries in a chatbot, there could be a query that the chatbot cannot answer in cases like these, instead of leaving a customer with unresolved queries, livechat enables them to connect with a real time agent who is better equipped to answer all their questions livechat automates the process of assigning customers to the support agents thus, your customers need not wait every time they need a query answered in livechat there are three levels admin admin supervises that everything is working properly and can export reports supervisor supervisor supervises that everything is working properly agent agent helps in resolving customer queries in real time feature name definition how to trigger livechat? customers can choose to “chat with an expert” intent and submit their request by filling the required information to connect to the livechat agent customers can choose to “chat with an expert” and submit their request to submit a request, customers have to provide their details such as name, email address, mobile number, and the category of the query that they have after submitting their request, customers are automatically assigned to a livechat agent based on the category of their query end chat button is placed above the text area so that the user can end the chat by clicking it once the livechat conversation between customer support agent and customer is completed and the chat is disposed of by the agent a livechat nps is visible at customer’s end