Admin

chat history feature name definition chat history livechat admin can view the complete chat history of all the agents across all categories they can view details about customer, livechat agent, bot name, category of the query, nps, start and end date, and duration of the chat the complete chat history can also be viewed here real time chat viewingthe chat window between agent and customer is live with the help of which the supervisor/admin can view chats in real time supervisor/admin comment on real timea dedicated functionality is provided for supervisors and admin to comment on any message of an agent and end user these comments would only be visible to the agent and not the end user surfing chat history made it easy voip feature name definition general settings enable voip in livechat manage users feature name definition manage users livechat admin can view details about all the agents reporting to him a filter is available where the livechat admin can see the list of total agents, logged in agents, not ready agents, ready agents the admin can either create or delete an agent after creating an agent, the admin even has the ability to edit certain details about the agent livechat admin can create users using an excel sheet as well