Contact Center - Patch Release Notes - Version 4.13.31

release details release date 22 march 2025 short description this release introduces a comprehensive ticket archival system, enhancements for dual extension app sdk, supervisor login via toolbar, and fixes for chat vulnerabilities, call handling, and ui issues highlights / summary ticket archival system implemented a system to archive expired tickets, allowing retrieval and filtering based on various parameters dual extension sdk fixes resolved issues in the app sdk related to linkcustomertocall functionality for dual extensions supervisor toolbar login enabled supervisors to log in via the toolbar for basic call handling (monitoring features not available in toolbar) web chat security fixed a vulnerability exposing user ids in web chat api responses call handling addressed issues related to call disconnection after laptop lid closure/reopening and hold button status during conferencing build versions component build url ameyo server ameyo server 4 13 586 20250320 r 187672 linux gtk x86 64 rpm ameyo art ameyo art 4 13 84 20250320 r 187665 linux gtk x86 64 rpm ameyo djinn ameyo djinn 100 0 411 20250115 r 176400 x86 64 rpm amf for whatsapp, cogno and instagram integration amf 100 0 239 20250327 r 54787 x86 64 rpm note only components with significant changes are listed above, other releases has no change and are same delivered in last patch cycle feature enhancements ticket archival system (en 141018, en 141005, en 140992, en 140978, en 140059, en 141057) designed and implemented backend services and transformers to archive expired tickets, associated chat messages, and attachments provides capabilities to retrieve and filter archived data via ui/api based on parameters like date range, campaign id, interaction id, customer id, etc includes ui authentication integration with the main ameyo ui documentation https //exotel atlassian net/wiki/spaces/arch/pages/679149574/ticket+archival+system+with+retrieval+and+filtering+capabilities?force transition=cd31cf8d 6b55 4e66 9afa ca9eeed1b786 (internal) missed call app enhancements (en 141097) implemented missed call notifications restricted to specific campaigns using a new configuration flag ( enable missed call notification ) at the campaign level configuration insert into server preference store (context type, context id, key, value) values (‘'campaign', 2, 'enable missed call notification', 'false'); ameyodb=# select from server preference store where key ilike '%missed%'; id | context type | context id | key | value \ + + + + 143 | campaign | 2 | enable missed call notification | false call removal from app upon successful connection requirement this feature enhancement ensures that missed call entries are managed based on the actual outcome of the agent's outreach under this new logic, a missed call record will only be removed from the application once the call status is officially updated to “connected ” if an attempt results in a failed connection or goes unanswered, the entry will remain active in the app to ensure no leads are lost, allowing the agent to attempt the call again dual extension app sdk fixes (en 142127) linkcustomertocall flexibility (en 142158) the linkcustomertocall sdk request now works with either customercrt or usercrt value provided, instead of requiring both linkcustomertocall campaign context (en 142140) made campaigncontextid optional for the linkcustomertocall sdk request if usercrt or customercrt is present, improving consistency between extensions documentation https //exotel atlassian net/wiki/spaces/ecc/pages/280002973/app+sdk+api (internal) supervisor login on toolbar (en 141707) restored the ability for supervisors to log in via the toolbar for making/receiving calls monitoring and other supervisor specific functions remain unavailable in the toolbar interface salesforce classic integration testing (en 141215) completed testing for sso, crm popup, and crm record uid availability in post processing variables for salesforce classic integration bug fixes system common bugs webchat user id exposure (sl 16610, ga 14409) fixed a security vulnerability where user ids were visible in web chat api responses toolbar webrtc call disconnection (sl 16771) (dca20250206586135) resolved an issue where webrtc calls disconnected and failed to re register after closing and reopening a laptop lid, requiring a tab reload ui/ux hold button status (sl 16721) (dca20250124579751) fixed an issue where the hold button remained active (not greyed out) after conferring a call, potentially due to incorrect state handling after call disposal tpv configuration (sl 16744) (dca20250131583110) resolved an issue preventing the addition of new third party verification (tpv) entries if a blank tpv entry was mistakenly added and deleted outgoing mail ticket visibility (ga 13804) (dca20240723491234) fixed an issue preventing outgoing mail tickets from being displayed correctly on the ui limitations / known issues (en 142519) the attached file name is not displayed while exporting archived tickets (en 142517) html context is visual in archived ticket exported page (en 142504) media details filter is not working (en 142495) archived tickets should be fetched based on the ticket creation date (en 142494) getting multiple /n while exporting ticket (en 142323) unable to export the interaction ticket (print option is not working) browser and platform compatibility supported browsers chrome version 135 0 7049 42 (official build) (64 bit) or later is recommended mobile apps no updates in this patch contact / support information for issues or queries, please contact ameyo support via the support portal or designated email channels