Contact Center - Patch Release Notes - Version 4.13.33

release details release date 15 may 2025 this document outlines the feature enhancements, bug fixes, and other updates included in the ecc 4 13 33 patch release highlights / summary agent break switching agents can now switch directly between different break types without returning to 'available' state (flag controlled) toolbar/supervisor masking improved number masking consistency between ui (toolbar/supervisor) and backend configurations amd for preview calls enabled answering machine detection (amd) functionality for manual and preview call flows configurable live monitoring refresh allowed tenant specific configuration of live monitoring refresh interval (4 10 seconds) bug fixes resolved issues related to japanese character handling, dnc checks during transfers, sdk bulk operations, and vla mounting build versions key versions included in this release are component version/build tag change summary ameyo server 4 13 592 (r 195201) break switching, masking, amd, monitoring refresh, fixes ameyo art 4 13 87 (r 195054) vla fix note only components with significant changes are listed here feature enhancements switch between break reasons (en 142768) previously, ameyo’s break management system did not allow agents to switch directly from one break type to another, requiring them to return to the “available” state first this caused unnecessary downtime and reduced efficiency, particularly during busy periods with this enhancement, agents can now seamlessly transition between different break types without going through the “available” state, improving productivity and minimizing idle time this feature is controlled by a configuration flag that must be set at the contact center (cc) level in the server preference store it cannot be configured at the campaign level to prevent conflicts for users associated with multiple campaigns flag details text id | context type | context id | key | value + + + + 1043 | contactcenter | 1 | allowbreakreasonswitch | true documentation https //exotel atlassian net/wiki/spaces/arch/pages/809762931/switch+from+one+break+to+another (internal) ui masking compatibility (en 142613) the number masking feature has now been extended to both the toolbar and supervisor views for improved data security earlier, even with masking flags enabled in the server preference store, customer phone numbers sometimes appeared on the ui due to implementation gaps and limited testing—especially when both ui and backend masking were active with the latest update, number masking now works consistently and as intended across all relevant views, ensuring a unified and reliable masking experience answering machine detection (amd) in preview (en 141084) enabled amd feature for manual and preview dialling flows, allowing agents to be notified when an answering machine is detected configurable live monitoring refresh rate (en 142781) a new enhancement allows tenants to configure their own data refresh intervals in the live monitoring module the refresh rate can now be set to any value between 4 seconds (4000 ms) and 10 seconds (10000 ms), enabling faster and more responsive monitoring as needed for tenants without a custom configuration, the system will continue to use the default 10 second refresh interval configuration details the refresh interval can be set at the contact center level in the ameyo db textid | context type | context id | key | value + + + + 45 | contactcenter | 1 | livemonitoringrefreshtimerms | 10000 note the value must be defined in milliseconds (between 4000 ms and 10000 ms) bug fixes documentation https //exotel atlassian net/wiki/spaces/tet/pages/830767156/tenant specific+live+monitoring+refresh+interval+configuration (internal) bug fixes system common bugs japanese character user updates (sl 17022) fixed an issue preventing user names from being updated with japanese characters in thsi app server build dnc check on transfer calls (sl 16959) when a number is detected in the dnc (do not call) registry—verified via an api integration—a notification is displayed to the agent, and the call flow transitions to a “stop failure” node to halt further dialing previously, even after this transition, the dialer ui continued to display the status as “transferring ” , preventing agents from initiating the next manual call or completing a transfer this issue has now been fixed in the latest application server build sdk bulk operations for supervisor (sl 16951) fixed an issue where the sdk for bulk operations (e g , assigning users to queues) did not work correctly with a supervisor's sessionid vla gcp bucket mounting error (sl 16986) an issue was observed where a “could not create base directory” error occurred during the post mounting of a gcp bucket this issue has been resolved in the latest art build ui/ux websocket connections (sl 16949) addressed an issue where multiple websocket connections were sometimes visible for supervisor ids in central registrar configurations security and performance updates no specific security updates in this patch version itself (updates may have been included in component builds) limitations / known issues en 143345 || the ui should not display refresh timing greater than 10 seconds or less than 4 seconds ga 14951 unable to log in if the userid is created or updated using arabic, thai, or japanese characters ga 14980 || sometimes 2 websocket connections visible incase of executive id browser and platform compatibility supported browsers chrome version 136 0 7103 93 (official build) (64 bit) or later is recommended mobile apps no updates in this patch hot fixes included 11 1 june 2nd, 2025 vla voicelog download api rate limiting (ga 15054) in the previous build, the system did not apply the updated configuration values for the voice log download api rate controller despite setting custom values in the system configuration parameters, the api continued to use default settings this issue has been fixed in the current art build documentation https //exotel atlassian net/wiki/spaces/arch/pages/586481692/voice+log+management+ +4 x+ +art+vla (internal) build tag ameyo art 4 13 88 20250602 r 199379 linux gtk x86 64 rpm contact / support information for issues or queries, please contact ameyo support via the support portal or designated email channels