Contact Center - Patch Release Notes - Version 4.13.41
Release Details
Release Date: 11th-November-2025
This document outlines the feature enhancements, bug fixes, and other updates included in the ECC 4.13.41 patch release.
Highlights
- Kafka Data Publishing: Call History and User Disposition History can now be published directly to a Kafka topic for real-time data processing by external applications.
- Toolbar Inactivity Logout: Fixed an issue where agents using the toolbar in an erroneous state were not being logged out due to inactivity.
- Click-to-Dial Fix: Resolved a problem where click-to-dial calls from a CRM integration would intermittently fail due to an incorrect server URL
Build Versions
Key versions included in this release are:
Component | Build URL |
|---|---|
ameyo-server | ameyo-server-4.13.603.20251111-R_239141-linux-gtk.x86_64.rpm |
ameyo-art | ameyo-art-4.13.96.20251111-R_239057-linux-gtk.x86_64.rpm |
Note - Release marked in bold has the change only, other releases has no change and are same delivered in last patch cycle, thus listed in the previous release articles.

Features Enhancement
- Publish call history and user disposition history to kafka [EN-1]: The system now supports publishing processed Call History and User Disposition History data to a Kafka topic, in addition to storing it in the database. This integration enables external applications to receive and process call-related data in real time, ensuring smoother operations in 4.x setups. Key Benefits:
- Real-time data availability for external systems.
- No impact on existing call history or disposition data storage.
- Controlled by a configuration flag for easy enable/disable of Kafka publishing.
- Fully backward compatible with previous versions.
Tech Tasks
NA
Security Fixes
NA
Debugging Docs / SOPs
- Unable to play call recordings from the Supervisor interface [SL-17675]:
To aid in debugging this issue, additional logging has been introduced. Update the logging_server.properties file to include the following entries: log4j.logger.ameyo.rest=FINE, logfile, fatallogfile log4j.additivity.ameyo.rest=false

Customer Reported and Legacy Bug Fixes
System Common Bugs
- No updates for this section.
Voice
- Callback initiation handling for 4.x [EN-2]: Added support to trigger callback nodeflow even when no agent is available, using a new contact center–level flag in server_preference_store. This enhancement applies to both campaign and self-callbacks. If no agent answers the call after nodeflow execution, it is now marked as a failed attempt with appropriate log comments.
Toolbar
- Agent not logged out due to inactivity when status is erroneous [EN-148655]: Previously, agents remained logged in while inactive when their status became erroneous. The system now automatically logs out such agents after the inactivity timeout, ensuring consistency between the main app and the toolbar.
- Document Link (Internal)

- Auto Call option not working [SL-17706]: Fixed an issue where click-to-dial calls from the customer’s CRM were not being initiated due to the integration script (ameyo-integration-v4_13.js) using an incorrect base URL. The fix ensures the correct base URL is consistently used, restoring stable click-to-dial functionality.
- 
- Freshdesk Toolbar App [GA-15255]: Removed debugger code from the Freshdesk app that previously caused execution pauses during troubleshooting. The update improves app performance. With this update, debugging and issue analysis will now be smoother and faster.

Limitations and Known Issues
No new limitations or known issues were reported in this release.
Browser Version
Testing was performed using Chrome Version 141.0.7390.123 (Official Build) (arm64)
Contact Support
For issues or queries, please contact Exotel contact center Support via the support portal or through designated email channels.