Contact Center - Patch Release Notes - Version 4.13.41

release details release date 2025 11 11 this document outlines the feature enhancements, bug fixes, and other updates included in the ecc 4 13 41 patch release highlights kafka data publishing call history and user disposition history can now be published directly to a kafka topic for real time data processing by external applications toolbar inactivity logout fixed an issue where agents using the toolbar in an erroneous state were not being logged out due to inactivity click to dial fix resolved a problem where click to dial calls from a crm integration would intermittently fail due to an incorrect server url component versions key versions included in this release are component build url ameyo server ameyo server 4 13 603 20251111 r 239141 linux gtk x86 64 rpm ameyo art ameyo art 4 13 96 20251111 r 239057 linux gtk x86 64 rpm note release marked in bold has the change only, other releases has no change and are same delivered in last patch cycle features enhancement publish call history and user disposition history to kafka \[en 1] the system now supports publishing processed call history and user disposition history data to a kafka topic, in addition to storing it in the database this integration enables external applications to receive and process call related data in real time, ensuring smoother operations in 4 x setups key benefits real time data availability for external systems no impact on existing call history or disposition data storage controlled by a configuration flag for easy enable/disable of kafka publishing fully backward compatible with previous versions tech tasks na security fixes na debugging docs / sops unable to play call recordings from the supervisor interface \[sl 17675] to aid in debugging this issue, additional logging has been introduced update the logging server properties file to include the following entries log4j logger ameyo rest=fine, logfile, fatallogfile log4j additivity ameyo rest=false customer reported and legacy bug fixes system common bugs no updates for this section voice callback initiation handling for 4 x \[en 2] added support to trigger callback nodeflow even when no agent is available, using a new contact center–level flag in server preference store this enhancement applies to both campaign and self callbacks if no agent answers the call after nodeflow execution, it is now marked as a failed attempt with appropriate log comments toolbar agent not logged out due to inactivity when status is erroneous \[en 148655] previously, agents remained logged in while inactive when their status became erroneous the system now automatically logs out such agents after the inactivity timeout, ensuring consistency between the main app and the toolbar document link (internal) https //exotel atlassian net/wiki/spaces/arch/pages/1304985632/inactivity+timer+in+toolbar+4x+6x+and+omni+toolbar auto call option not working \[sl 17706] fixed an issue where click to dial calls from the customer’s crm were not being initiated due to the integration script ( ameyo integration v4 13 js ) using an incorrect base url the fix ensures the correct base url is consistently used, restoring stable click to dial functionality freshdesk toolbar app \[ga 15255] removed debugger code from the freshdesk app that previously caused execution pauses during troubleshooting the update improves app performance with this update, debugging and issue analysis will now be smoother and faster limitations and known issues no new limitations or known issues were reported in this release browser version testing was performed using chrome version 141 0 7390 123 (official build) (arm64) contact / support information for issues or queries, please contact ameyo support via the support portal or designated email channels