Contact Center - Patch Release Notes - Version 4.13.42

release details release date 2025 11 11 this document outlines the feature enhancements, bug fixes, and other updates included in the ecc 4 13 42 patch release highlights/summary this release focuses on improving platform stability and data accuracy key updates include fixes for sla calculation discrepancies in reporting, connectivity status indicators in the agent toolbar, and supervisor monitoring controls these enhancements ensure more reliable operations for agents and supervisors component versions key versions included in this release are component build url ameyo server ameyo server 4 13 605 20251121 r 242645 linux gtk x86 64 rpm ameyo art ameyo art 4 13 96 20251121 r 242502 linux gtk x86 64 rpm note release marked in bold has the change only, other releases has no change and are same delivered in last patch cycle features enhancement this maintenance release is dedicated to system fixes and stability improvements bug fixes voice and reports incorrect stats sla calculation (sl 17594)(ga 12) fixed a discrepancy between the stats api and reports where calls served within sla were calculated incorrectly the system previously reverted to a default sla value (20 seconds) due to a mapping issue; it now correctly references the campaign's configured sla (e g , 240 seconds) dtls exchange is going in pending state (sl 17360) addressed an issue where the agent toolbar displayed the dtls exchange as "pending" even after the connection was successfully established the toolbar now accurately reflects the connected state ui/ux and monitoring snoop option enable/disable issue (sl 17699) resolved an issue where monitoring action buttons (snoop, barge, confer) would occasionally become disabled, and active snoop sessions could not be stopped this was caused by incorrect updates to call activity status, which has now been rectified known issues no new limitations or known issues were identified in this release compatibility browser chrome version 142 0 7444 176 (official build) (arm64) contact / support information for issues or queries, please contact ameyo support via the support portal or designated email channels