Contact Center - Patch Release Notes - Version 4.13.43

release details release date 18th december 2025 this document outlines the feature enhancements, bug fixes, and other updates included in the ecc 4 13 43 patch release highlights/summary this release introduces enhancements to the toolbar for smoother upgrades, specifically handling auto cache invalidation it also includes critical bug fixes related to cti popup data masking and application server stability seamless upgrade experience the toolbar now automatically handles cache invalidation during build upgrades, reducing login failures and ui inconsistencies enhanced data privacy logic corrected logic regarding phone number masking in cti popups to strictly adhere to system configurations system stability resolved initialization issues regarding app server startups following database patches build versions the following table lists the updated component versions for this release component build url ameyo server ameyo server 4 13 608 20251218 r 250920 linux gtk x86 64 rpm ameyo art ameyo art 4 13 97 20251215 r 249368 linux gtk x86 64 rpm note release marked in bold has the change only, other releases has no change and are same delivered in last patch cycle, thus listed in the previous release articles feature enhancements handle auto cache invalidation for 4x build upgrades toolbar (ga 33) (ga 34) we've upgraded the toolbar to automatically handle browser cache during 4x build upgrades, ensuring smooth logins and reliable access key improvements auto cache cleanup when an agent is not logged in, non essential cookies and storage from older builds are cleared—while preserving critical authentication, sso, and crm data login page refresh the system auto refreshes the login page to load the latest version; if already open during upgrade, agents see a prompt to reload no manual intervention agents log in normally without refreshing manually, preventing login failures, ui inconsistencies, runtime errors, and stale data issues user impact smoother, hassle free upgrades with reliable logins no disruptions or manual steps required document https //exotel atlassian net/wiki/spaces/ecc/pages/1426620431/auto+cache+invalidation+for+4x+build+upgrades+ +toolbar (internal) technical tasks there were no technical tasks performed in this release bug fixes system common is maskable patch handling in new and existing customers (ga 36) issue phone related fields (such as phone1, phone2) were being masked unintentionally in cti popups when addcustomerinfotocrmurl was enabled, even when data masking was not configured in the setup fix the logic has been updated to ensure that phone fields are masked only when masking is explicitly enabled in the setup impact this prevents unintended encryption of phone data and ensures consistent behavior across cti popups and crm integrations app server startup stability (sl 17865) issue an issue was reported where the app server failed to start after applying a new database patch fix necessary changes were implemented to ensure compatibility with the updated database patch, resolving server initialization failures limitations and known issues no new limitations or known issues have been reported for this specific release browser and platform compatibility chrome version version 142 0 7444 176 (official build) (arm64) contact support for issues or queries, please contact exotel contact center support via the support portal or through designated email channels