Contact Center - Patch Release Notes - Version 4.13.56
Release Details
- Release Date: 10th August 2026
- Overview: This patch release introduces enhanced privacy and security controls—including authenticated recording access and recording filename masking protections—alongside Amplitude product analytics, agent self-monitoring metrics on the toolbar, and critical administrative safety guardrails, accompanied by comprehensive core platform and reporting bug fixes.
Build Versions
Component | Build URL / Version
|
|---|---|
ameyo-server | ameyo-server-4.13.639.20260806-R_338595-linux-gtk.x86_64.rpm |
ameyo-art | ameyo-art-4.13.115.20260805-R_338352-linux-gtk.x86_64.rpm |
management-server | ameyo-management-server-3.15.128.20220819-R_53820.x86_64 |
management-UI | ameyo-management-server-ui-3.15.79.20220825-R_54354.x86_64 |
ameyo-asterisk | ameyo-asterisk13-100.0.123.20230202-R_54429_el7-linux-gtk.x86_64.rpm ameyo-asterisk13-100.0.122.20230201-R_77845_el8.x86_64.rpm |
ameyo-asap | ameyo-asap-100.0.19.20210708-R_53436-linux-gtk.x86_64.rpm ameyo-asap-100.0.31.20231212-R_122778_el8-linux-gtk.x86_64.rpm |
ameyo-djinn | ameyo-djinn-100.0.411.20250115-R_176400.x86_64.rpm |
ameyo-codec | ameyo-codecs13-100.0.10.20180312-R_37320.i386.rpm ameyo-codecs16-3.10.1-20150917-linux-gtk.x86_64.rpm |
ameyo-crm | ameyocrm-100.0.382.20260714-R_54886.x86_64.rpm |
JDK | java-1.8.0-amazon-corretto-devel-1.8.0_312.b07-1.x86_64.rpm |
CAF Google Play Store | caf_googlePlay-100.0.37.20231011-R_112974.x86_64.rpm |
CAF Youtube | caf_youtube-100.8.0.20230904-R_54528.x86_64.rpm |
UI Less Integration - Zoho Connector laravel build | zoho-connector-100.0.40.20260707-R_326504.x86_64.rpm |
UI Less Integration - Zoho User Management app | zoho_CRM_Connector-100.0.10-R_54327.aaex |
WFM NICE Response Transformation App | NICE_Connector_App-100.0.13-R_54375.aaex |
AMF for whatsapp, cogno and Instagram integration | AMF-100.0.272.20250916-R_54869.x86_64.rpm |
Voicelog Privilege App | Voice_Log_Privilege_App-100.0.61-R_54105.aaex |
Dial User App | Dial_User_App-100.0.31-R_51344.aaex |
System Smart View App | Smart_User_App-100.0.135-R_54858.aaex |
PIck Call App | pick_Call_App-100.0.36-R_51381.aaex |
Bulk Operation App | Bulk_operation-100.0.48-R_51285.aaex |
Desktop Notification App | NotificationApp-100.0.29-R_52192.aaex |
Agent Signature App | Agent_signature_app-100.0.27-R_51283.aaex |
Agent Self Monitoring App | Agent_Self_Monitoring-100.1.98-R_51265.aaex |
Redirection App | RedirectionApp-100.0.3-R_51489.aaex |
Quota App | quota_management_app-100.0.74-R_54362.aaex |
Skill Monitoring App | skill_monitoring_app-100.0.14-R_54167.aaex |
Routing Test App | RoutingTest-100.0.1-R_54180.aaex |
Debugger App | DebuggerApp-100.0.7-R_54338.aaex |
ACP | acp-100.1.92.20231130-R_120901.x86_64.rpm |
amd | ameyo-amd16-100.0.31.20210521-R_52916-linux-gtk.i386.rpm |
zabbix | ameyo-zabbix-100.0.127.20221115-R_63336.el7.x86_64.rpm ameyo-zabbix-agent-100.0.54.20210617-R_53204.x86_64.rpm |
failover | ameyo-failover-100.0.29.20230504-R_89111.x86_64.rpm |
Video micro service | video-4.13.110.20240304-R_133174.x86_64.rpm |
Voice Agent mobile app | Android - Voice Agent App 5.7.5-R (Voice-Agent-5.7.4.20211011-release.apk) Ios - Voice Agent App 3.3 |
Field Agent mobile app | Android - Field Agent App 5.4-R (ameyo.fieldagent.com-5.4.20230905-release.apk) Ios - Field Agent App version 3.3 |
Supervisor mobile app | Android - Supervisor App : com.ameyo.supervisor-2.1.20210812-release.apk Ios - moved to live on apple store |
grafana | grafana-7.1.4-1x86_64.rpm |
SFDC Integration app | CRM_Integration-100.0.8-R_54454.aaex |
Feature Enhancements
Dashboards, Reporting & Analytics
- Amplitude Product Analytics for ECC 4x
- Key capability & business impact: Introduces privacy-safe Amplitude product tracking to capture key usage events such as login/logout, application usage, call lifecycle (start, end, dispose), and switches to 6x.
- Configuration requirements or flags: Privacy-safe event properties can be configured for tenant, role, and environment.
- Amplitude AutoCapture for UI Events (4x GWT)
- Key capability & business impact: Enables Amplitude AutoCapture to record granular UI interactions (clicks, form interactions, element engagements) across Agent, Supervisor, and Admin personas without requiring manual instrumentation.
- Scope notes / limitations / edge cases: MultiCCManager remains explicitly out of scope for this release.
- Amplitude Visual Labeling
- Key capability & business impact: Initializes the Amplitude SDK on the login screen so Visual Labeling works seamlessly in single-session applications without disrupting pre-login analytics or MAU metrics. Tracking defaults to disabled prior to login.
Toolbar Agent UI
- 4x Toolbar Self-Monitoring Performance Stats
- Key capability & business impact: Provides agents with a new enhanced self-monitoring statistics directly on the Toolbar for quick, at-a-glance visibility into performance metrics.
- Scope notes / limitations / edge cases: Displays enhanced metrics covering both Total and Average datasets across call types (Manual, Callback, Auto, Inbound, Total Connected).
- Multi-Campaign Call Context Pre-Answer View
- Key capability & business impact: Multi-campaign agents can view critical call context prior to answering. The Toolbar call card displays campaign name, queue name, and DID while ringing, preventing incorrect greetings or handling.
- Target Agent Availability Visibility During Transfer & Conference
- Key capability & business impact: Agents can view real-time availability of target colleagues (Available in green, Busy/Unavailable in red) directly on the Toolbar before initiating transfers or conference handoffs.
- Scope notes / limitations / edge cases: Integrated directly alongside campaign, user, and queue selection controls.
Telephony & Core Platform
- Agent-Level Voice Resource Running Mode Configuration
- Key capability & business impact: Allows Voice Resource Running Mode to be configured at the individual agent level rather than enforcing Contact Center-wide settings.
- Scope notes / limitations / edge cases: Enables Central Registrar rollouts or rollbacks without requiring full Contact Center downtime.
- Default App Manager Slot in Admin-UI
- Key capability & business impact: Automatically creates and enables the appManager slot by default when creating or updating a Contact Center missing a CMS configuration. Manual entry is officially deprecated.
- Scope notes / limitations / edge cases: Fully backward-compatible with existing configurations with zero operational impact.
Security, Compliance & Infrastructure
- Secure Recording Access (Voicelog App Server API)
- Key capability & business impact: Protects call recording playback and downloads with authenticated login flows (including SSO), role-based access checks, and short-lived validated sessions, accompanied by audit logging for access decisions.
- Configuration requirements or flags: Controlled via feature flag secureRecordingAccessEnabled (Default: OFF).
- Recording Filename Masking Safeguard & VLA Privacy Protection
- Key capability & business impact: Prevents raw phone numbers from leaking in downloaded voice log and VLA recording filenames when runtime custom nodeflow encryption is utilized. Downloaded filenames now preserve their on-disk value rather than being improperly replaced with actual numbers during download. For VLA setups, phone numbers are completely stripped from downloaded filenames.
- Configuration requirements or flags: Appserver filename replacement is now restricted to run only when unmaskRawVoiceLogs=true is set in server_preference_store (context_type = 'contactCenter'). When set to false or omitted, on-disk encrypted filenames remain intact.
- Scope notes / limitations / edge cases: Applies to cc getVoiceLogUrl (REST and webaccess download/primary play). Normal system masking and default unmasked flows remain unaffected.
- Critical Alert Safeguards for Administrative Deletions
- Key capability & business impact: Introduces a two-step Critical Alert flow (warning modal + password re-authentication) before executing high-impact administrative deletions to prevent accidental tenant downtime and call routing failure.
- Scope notes / limitations / edge cases: Protects non-default queues, local IVRs, break reasons, table filters, routing/event rules, skills, DNC/blacklist leads, agent table definitions, and prompts. Includes audit logging.
- Prevention of Auto-Logout During Recording Playback
- Key capability & business impact: Suppresses inactivity timeouts for Supervisors and Group Managers during active call recording playback, preventing unexpected logouts. Timers resume after audio playback ends.
- Apache Log4j Security Upgrade
- Key capability & business impact: Upgrades Apache Log4j from 2.25.3 to 2.25.4 to address CVE-2026-34477 (SSL hostname verification bypass), closing potential TLS logging vulnerabilities with zero functional impact.
- Configurable Connection Pool Idle Timeout
- Key capability & business impact: Makes the HTTP connection pool idle timeout configurable in Appserver 4.x to close stale connections and prevent intermittent "Connection Reset By Peer" errors (recommended default: 10 minutes).
Reliability & Bug Fixes
Dashboards, Reporting & Analytics
- Interaction Details Report CSV Export Fix: Enabled _AMEYO_PIXEL_PERFECT_REPORT_CSV=true in JRXML to prevent ticket records from splitting across multiple rows during CSV export when duplicate custom field names exist.
- Chat Details Report Served Status Fix: Corrected JOIN and deduplication logic so served chats display complete details (Served By, Chat Status, Disposition) instead of incorrectly showing as Missed with blank columns.
- Lead Penetration Report Data Isolation: Fixed data scoping in Lead Penetration Reports to strictly restrict output to the targeted contact center instead of leaking data across CCs.
- Agent Session Report Active Session Logout Display: Updated 4x Agent Session Details and Group Agent Session Details reports to render a blank logout time for currently logged-in agents instead of displaying a future timestamp.
- ART Schema Upgrade Startup Failure Fix: Removed redundant GIN index creation (idx_vcd_ch_custom_recording_attrs) from the schema patch path, preventing upgrade startup failures caused by "relation already exists" errors.
- ART CORS Handling for Split-Host Deployments: Corrected origin handling in ART REST API to ensure browser CORS checks pass when AppServer and ART run on separate hostnames or ports.
- FTP Profile Deletion Fix: Resolved an HQL property name bug in the delete guard query that silently failed deletion while returning HTTP 200, ensuring eligible FTP profiles delete correctly.
Toolbar Agent UI
- Toolbar DTMF Input Fix: Restored communication between single-session WebRTC and main Toolbar tabs so DTMF input is recognized properly.
- Toolbar LocalStorage Quota Management: Handled browser QuotaExceededError gracefully on the Toolbar to prevent queued calls from freezing or disconnecting when client storage is full.
- Toolbar Active Call Status Change Fix: Fixed timing issues during status-change pushes so agents can successfully change break/status while on an active call.
- Toolbar Preview Dialing Toast Error Fix: Prevented secondary open tabs from displaying false "Internal Server Error" notifications when a preview dial call connects successfully.
Telephony & Core Platform
- Predictive Dialer Call-Drop Recovery: Fixed an issue where pda.callDrop() failure prevented the connected-call counter from decrementing, which previously caused the dialer to freeze thinking all agent slots were occupied.
- WaitNotify Global Timeout Failure Fix: Resolved a NullPointerException triggered when sendAgentResponseForCallNotification was called without an active wait, preventing global WaitNotify timeouts from failing across all calls.
- VoiceCampaign Disposition/Transfer Deadlock Fix: Enforced consistent CRT lock ordering between disposeCall and transferToCampaign to prevent ABBA deadlocks that froze campaign queues and caused "Campaign peak CC reached" failures.
- WebRTC CRT Extension Switch Fix: Corrected extension switching logic to verify existing CRTs from both the extension row and WebRTC store, ensuring change-extension is called instead of resetting via initial selection.
- CRM PostgreSQL Password Connection Fix: Updated dispo_select.php to pull configured PostgreSQL database credentials from CRM properties, fixing failed disposition list loading.
- Analyst Plan Call Details Limit Fix: Added missing "View Voice Application Settings" privilege to default Analyst plans, allowing Call Details to fetch the full configured batch size instead of defaulting to 10 records.
- Freshdesk WebRTC Integration Fix: Added local-network-access permissions to the Freshdesk iframe allow attribute to unblock WebRTC, WebSocket, and microphone access on modern Chrome versions.
Browser Support / Operational Notes
- Browser Support: Google Chrome Version 149.0.7827.197 (Official Build) (arm64).
- Operational Notes: All hotfixes detailed in this document are integrated as standard components of Patch Release 4.13.56.