Contact Center - Patch Release Notes - Version 4.13.56

release details release date 10th august 2026 overview this patch release introduces enhanced privacy and security controls—including authenticated recording access and recording filename masking protections—alongside amplitude product analytics, agent self monitoring metrics on the toolbar, and critical administrative safety guardrails, accompanied by comprehensive core platform and reporting bug fixes build versions component build url / version ameyo server ameyo server 4 13 639 20260806 r 338595 linux gtk x86 64 rpm ameyo art ameyo art 4 13 115 20260805 r 338352 linux gtk x86 64 rpm management server ameyo management server 3 15 128 20220819 r 53820 x86 64 management ui ameyo management server ui 3 15 79 20220825 r 54354 x86 64 ameyo asterisk ameyo asterisk13 100 0 123 20230202 r 54429 el7 linux gtk x86 64 rpm ameyo asterisk13 100 0 122 20230201 r 77845 el8 x86 64 rpm ameyo asap ameyo asap 100 0 19 20210708 r 53436 linux gtk x86 64 rpm ameyo asap 100 0 31 20231212 r 122778 el8 linux gtk x86 64 rpm ameyo djinn ameyo djinn 100 0 411 20250115 r 176400 x86 64 rpm ameyo codec ameyo codecs13 100 0 10 20180312 r 37320 i386 rpm ameyo codecs16 3 10 1 20150917 linux gtk x86 64 rpm ameyo crm ameyocrm 100 0 382 20260714 r 54886 x86 64 rpm jdk java 1 8 0 amazon corretto devel 1 8 0 312 b07 1 x86 64 rpm caf google play store caf googleplay 100 0 37 20231011 r 112974 x86 64 rpm caf youtube caf youtube 100 8 0 20230904 r 54528 x86 64 rpm ui less integration zoho connector laravel build zoho connector 100 0 40 20260707 r 326504 x86 64 rpm ui less integration zoho user management app zoho crm connector 100 0 10 r 54327 aaex wfm nice response transformation app nice connector app 100 0 13 r 54375 aaex amf for whatsapp, cogno and instagram integration amf 100 0 272 20250916 r 54869 x86 64 rpm voicelog privilege app voice log privilege app 100 0 61 r 54105 aaex dial user app dial user app 100 0 31 r 51344 aaex system smart view app smart user app 100 0 135 r 54858 aaex pick call app pick call app 100 0 36 r 51381 aaex bulk operation app bulk operation 100 0 48 r 51285 aaex desktop notification app notificationapp 100 0 29 r 52192 aaex agent signature app agent signature app 100 0 27 r 51283 aaex agent self monitoring app agent self monitoring 100 1 98 r 51265 aaex redirection app redirectionapp 100 0 3 r 51489 aaex quota app quota management app 100 0 74 r 54362 aaex skill monitoring app skill monitoring app 100 0 14 r 54167 aaex routing test app routingtest 100 0 1 r 54180 aaex debugger app debuggerapp 100 0 7 r 54338 aaex acp acp 100 1 92 20231130 r 120901 x86 64 rpm amd ameyo amd16 100 0 31 20210521 r 52916 linux gtk i386 rpm zabbix ameyo zabbix 100 0 127 20221115 r 63336 el7 x86 64 rpm ameyo zabbix agent 100 0 54 20210617 r 53204 x86 64 rpm failover ameyo failover 100 0 29 20230504 r 89111 x86 64 rpm video micro service video 4 13 110 20240304 r 133174 x86 64 rpm voice agent mobile app android voice agent app 5 7 5 r (voice agent 5 7 4 20211011 release apk) ios voice agent app 3 3 field agent mobile app android field agent app 5 4 r (ameyo fieldagent com 5 4 20230905 release apk) ios field agent app version 3 3 supervisor mobile app android supervisor app com ameyo supervisor 2 1 20210812 release apk ios moved to live on apple store grafana grafana 7 1 4 1x86 64 rpm sfdc integration app crm integration 100 0 8 r 54454 aaex feature enhancements dashboards, reporting & analytics amplitude product analytics for ecc 4x key capability & business impact introduces privacy safe amplitude product tracking to capture key usage events such as login/logout, application usage, call lifecycle (start, end, dispose), and switches to 6x configuration requirements or flags privacy safe event properties can be configured for tenant, role, and environment amplitude autocapture for ui events (4x gwt) key capability & business impact enables amplitude autocapture to record granular ui interactions (clicks, form interactions, element engagements) across agent, supervisor, and admin personas without requiring manual instrumentation scope notes / limitations / edge cases multiccmanager remains explicitly out of scope for this release amplitude visual labeling key capability & business impact initializes the amplitude sdk on the login screen so visual labeling works seamlessly in single session applications without disrupting pre login analytics or mau metrics tracking defaults to disabled prior to login omnichannel & agent ui 4x toolbar self monitoring performance stats key capability & business impact provides agents with a new enhanced self monitoring statistics directly on the toolbar for quick, at a glance visibility into performance metrics scope notes / limitations / edge cases displays enhanced metrics covering both total and average datasets across call types (manual, callback, auto, inbound, total connected) https //docs exotel com/contact center/agent toolbar crm integrated mode#agent self monitoring stats https //docs exotel com/contact center/agent toolbar crm integrated mode#agent self monitoring stats multi campaign call context pre answer view key capability & business impact multi campaign agents can view critical call context prior to answering the toolbar call card displays campaign name, queue name, and did while ringing, preventing incorrect greetings or handling target agent availability visibility during transfer & conference key capability & business impact agents can view real time availability of target colleagues (available in green, busy/unavailable in red) directly on the toolbar before initiating transfers or conference handoffs scope notes / limitations / edge cases integrated directly alongside campaign, user, and queue selection controls telephony & core platform agent level voice resource running mode configuration key capability & business impact allows voice resource running mode to be configured at the individual agent level rather than enforcing contact center wide settings scope notes / limitations / edge cases enables central registrar rollouts or rollbacks without requiring full contact center downtime default app manager slot in admin ui key capability & business impact automatically creates and enables the appmanager slot by default when creating or updating a contact center missing a cms configuration manual entry is officially deprecated scope notes / limitations / edge cases fully backward compatible with existing configurations with zero operational impact security, compliance & infrastructure secure recording access (voicelog app server api) key capability & business impact protects call recording playback and downloads with authenticated login flows (including sso), role based access checks, and short lived validated sessions, accompanied by audit logging for access decisions configuration requirements or flags controlled via feature flag securerecordingaccessenabled (default off) recording filename masking safeguard & vla privacy protection key capability & business impact prevents raw phone numbers from leaking in downloaded voice log and vla recording filenames when runtime custom nodeflow encryption is utilized downloaded filenames now preserve their on disk value rather than being improperly replaced with actual numbers during download for vla setups, phone numbers are completely stripped from downloaded filenames configuration requirements or flags appserver filename replacement is now restricted to run only when unmaskrawvoicelogs=true is set in server preference store (context type = 'contactcenter') when set to false or omitted, on disk encrypted filenames remain intact scope notes / limitations / edge cases applies to cc getvoicelogurl (rest and webaccess download/primary play) normal system masking and default unmasked flows remain unaffected critical alert safeguards for administrative deletions key capability & business impact introduces a two step critical alert flow (warning modal + password re authentication) before executing high impact administrative deletions to prevent accidental tenant downtime and call routing failure scope notes / limitations / edge cases protects non default queues, local ivrs, break reasons, table filters, routing/event rules, skills, dnc/blacklist leads, agent table definitions, and prompts includes audit logging prevention of auto logout during recording playback key capability & business impact suppresses inactivity timeouts for supervisors and group managers during active call recording playback, preventing unexpected logouts timers resume after audio playback ends apache log4j security upgrade key capability & business impact upgrades apache log4j from 2 25 3 to 2 25 4 to address cve 2026 34477 (ssl hostname verification bypass), closing potential tls logging vulnerabilities with zero functional impact configurable connection pool idle timeout key capability & business impact makes the http connection pool idle timeout configurable in appserver 4 x to close stale connections and prevent intermittent "connection reset by peer" errors (recommended default 10 minutes) reliability & bug fixes dashboards, reporting & analytics interaction details report csv export fix enabled ameyo pixel perfect report csv=true in jrxml to prevent ticket records from splitting across multiple rows during csv export when duplicate custom field names exist chat details report served status fix corrected join and deduplication logic so served chats display complete details (served by, chat status, disposition) instead of incorrectly showing as missed with blank columns lead penetration report data isolation fixed data scoping in lead penetration reports to strictly restrict output to the targeted contact center instead of leaking data across ccs agent session report active session logout display updated 4x agent session details and group agent session details reports to render a blank logout time for currently logged in agents instead of displaying a future timestamp art schema upgrade startup failure fix removed redundant gin index creation (idx vcd ch custom recording attrs) from the schema patch path, preventing upgrade startup failures caused by "relation already exists" errors art cors handling for split host deployments corrected origin handling in art rest api to ensure browser cors checks pass when appserver and art run on separate hostnames or ports ftp profile deletion fix resolved an hql property name bug in the delete guard query that silently failed deletion while returning http 200, ensuring eligible ftp profiles delete correctly omnichannel & agent ui toolbar dtmf input fix restored communication between single session webrtc and main toolbar tabs so dtmf input is recognized properly toolbar localstorage quota management handled browser quotaexceedederror gracefully on the toolbar to prevent queued calls from freezing or disconnecting when client storage is full toolbar active call status change fix fixed timing issues during status change pushes so agents can successfully change break/status while on an active call toolbar preview dialing toast error fix prevented secondary open tabs from displaying false "internal server error" notifications when a preview dial call connects successfully telephony & core platform predictive dialer call drop recovery fixed an issue where pda calldrop() failure prevented the connected call counter from decrementing, which previously caused the dialer to freeze thinking all agent slots were occupied waitnotify global timeout failure fix resolved a nullpointerexception triggered when sendagentresponseforcallnotification was called without an active wait, preventing global waitnotify timeouts from failing across all calls voicecampaign disposition/transfer deadlock fix enforced consistent crt lock ordering between disposecall and transfertocampaign to prevent abba deadlocks that froze campaign queues and caused "campaign peak cc reached" failures webrtc crt extension switch fix corrected extension switching logic to verify existing crts from both the extension row and webrtc store, ensuring change extension is called instead of resetting via initial selection crm postgresql password connection fix updated dispo select php to pull configured postgresql database credentials from crm properties, fixing failed disposition list loading analyst plan call details limit fix added missing "view voice application settings" privilege to default analyst plans, allowing call details to fetch the full configured batch size instead of defaulting to 10 records freshdesk webrtc integration fix added local network access permissions to the freshdesk iframe allow attribute to unblock webrtc, websocket, and microphone access on modern chrome versions browser support / operational notes browser support google chrome version 149 0 7827 197 (official build) (arm64) operational notes all hotfixes detailed in this document are integrated as standard components of patch 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