Contact Center - Patch Release Notes - Version 4.13.57

release details release date 4th september 2026 overview this patch release introduces compliance upgrades for zendesk integrations, new routing test certifications, and essential security enhancements it also delivers robust bug fixes across omnichannel masking, reporting pipelines, and core telephony services to ensure higher stability and performance build versions component build url / version ameyo server ameyo server 4 13 640 20260908 r 351268 linux gtk x86 64 rpm ameyo art ameyo art 4 13 116 20260905 r 350329 linux gtk x86 64 rpm management server ameyo management server 3 15 128 20220819 r 53820 x86 64 management ui ameyo management server ui 3 15 79 20220825 r 54354 x86 64 ameyo asterisk ameyo asterisk13 100 0 123 20230202 r 54429 el7 linux gtk x86 64 rpm / ameyo asterisk13 100 0 122 20230201 r 77845 el8 x86 64 rpm ameyo asap ameyo asap 100 0 19 20210708 r 53436 linux gtk x86 64 rpm / ameyo asap 100 0 31 20231212 r 122778 el8 linux gtk x86 64 rpm ameyo djinn ameyo djinn 100 0 411 20250115 r 176400 x86 64 rpm ameyo codec ameyo codecs13 100 0 10 20180312 r 37320 i386 rpm / ameyo codecs16 3 10 1 20150917 linux gtk x86 64 rpm ameyo crm ameyocrm 100 0 382 20260714 r 54886 x86 64 rpm jdk java 1 8 0 amazon corretto devel 1 8 0 312 b07 1 x86 64 rpm caf google play store caf googleplay 100 0 37 20231011 r 112974 x86 64 rpm caf youtube caf youtube 100 8 0 20230904 r 54528 x86 64 rpm ui less integration zoho connector zoho connector 100 0 41 20260824 r 344157 x86 64 rpm ui less integration zoho user management zoho crm connector 100 0 10 r 54327 aaex wfm nice response transformation app nice connector app 100 0 13 r 54375 aaex amf for whatsapp, cogno and instagram amf 100 0 272 20250916 r 54869 x86 64 rpm voicelog privilege app voice log privilege app 100 0 61 r 54105 aaex dial user app dial user app 100 0 31 r 51344 aaex system smart view app smart user app 100 0 135 r 54858 aaex pick call app pick call app 100 0 36 r 51381 aaex bulk operation app bulk operation 100 0 48 r 51285 aaex desktop notification app notificationapp 100 0 29 r 52192 aaex agent signature app agent signature app 100 0 27 r 51283 aaex agent self monitoring app agent self monitoring 100 1 98 r 51265 aaex redirection app redirectionapp 100 0 3 r 51489 aaex quota app quota management app 100 0 74 r 54362 aaex skill monitoring app skill monitoring app 100 0 14 r 54167 aaex routing test app routingtest 100 0 1 r 54180 aaex debugger app debuggerapp 100 0 7 r 54338 aaex acp acp 100 1 92 20231130 r 120901 x86 64 rpm amd ameyo amd16 100 0 31 20210521 r 52916 linux gtk i386 rpm zabbix ameyo zabbix 100 0 127 20221115 r 63336 el7 x86 64 rpm / ameyo zabbix agent 100 0 54 20210617 r 53204 x86 64 rpm failover ameyo failover 100 0 29 20230504 r 89111 x86 64 rpm video micro service video 4 13 110 20240304 r 133174 x86 64 rpm voice agent mobile app android 5 7 5 r (voice agent 5 7 4 20211011 release apk) / ios 3 3 field agent mobile app android 5 4 r (ameyo fieldagent com 5 4 20230905 release apk) / ios 3 3 supervisor mobile app android com ameyo supervisor 2 1 20210812 release apk / ios moved to live on apple store grafana grafana 7 1 4 1x86 64 rpm sfdc integration app crm integration 100 0 8 r 54454 aaex feature enhancements agent ui client diagnostics configuration in 4x ui ports the legacy client diagnostics configuration to the current 4x gwt ui for both agent and supervisor roles key capability dynamically applies centralized client logging, controls "send logs" visibility, manages screenshot settings, and triggers config gated flow logging based on selected server push events scope notes multiccmanager configurations are explicitly out of scope for this enhancement after call work (acw) timer for non connected calls the acw timer is now visible on the 4x toolbar for non connected interactions key capability ensures agents wrapping up missed, failed, or non connected work now have full visibility of the wrap up timer, which previously only showed for successfully connected calls telephony & core platform inbound routing test certification successfully certifies the routing test capability, allowing administrators to validate inbound routing end to end key capability the system now actively guides users to test inbound routing configurations and surfaces specific missing parameters across voice resources, call contexts, and nodeflows so gaps can be easily fixed token based dispose api with object verification introduces a new token authenticated dispose api that accepts and verifies crt object ids key capability external integrations can accurately target call dispositions by id, mitigating race conditions that occur when relying solely on user id resolution and preventing incorrect call dispositions scope notes supports token authentication and disposition by name or id, minimizing required inputs for integrations synthesizer palette sql node visibility adds a contact center scoped server preference flag to hide the sql node from the synthesizer palette by default key capability reduces accidental cross tenant data querying by removing the globally scoped sql node from standard palette visibility scope notes this is strictly a ui visibility control it does not modify data scoping behavior, and existing nodeflows containing sql nodes will continue to load normally integrations zendesk marketplace compliance changes upgrades server side zendesk toolbar integrations to strictly adhere to zendesk marketplace security rules key capability transitions from per customer api tokens to a global oauth client, enforces required marketplace headers (organization id, marketplace app id), and implements a compliant refresh token flow with a default ttl of 30 minutes configuration requirements mandatory for environments with server side dumping enabled scope notes nodeflow zendesk api customizations fall outside the scope of this update dashboards, reporting & analytics non blocking concurrent indexes for upgrades optimization to the upgrade schemas that prevents blocking index creation on very large reporting tables key capability utilizes a verify/plan path for concurrent indexing during upgrades this ensures relation locks do not stall startup or block metadata operations, allowing secure scaling for high volume environments reliability & bug fixes security, compliance & infrastructure enhanced input sanitization tightened input validation prevents user entered html from being executed as markup in ticket fields, specifically correcting an issue in notes/message fields error log sanitization html escaping is now firmly applied to the "send error logs" issue description, capping it at 2,000 characters to prevent script injection via remote logging pathways secure csv downloads the manage ui csv download functionality now employs ephemeral blob urls, permanently preventing file exposure via copyable unauthenticated data uris agent ui consistent number masking consolidated and closed critical number masking gaps across 4x surfaces (address book export, toolbar/cti pop ups, salesforce toolbar, reports) to ensure customer phone numbers do not leak when ui masking is active toolbar client side masking enforcement corrected execution paths on the 4x toolbar so that campaign based client side masking configurations are strictly respected and no longer inadvertently bypassed force login api flow verification fixed an issue on the generic toolbar where duplicate login "force login" prompts failed to dispatch the required handler, restoring the host page's ability to complete the force login api flow transferred call auto answer resolution addressed a stale lookup issue that caused transferred calls to intermittently auto answer without presenting the intended accept/reject pop up to the receiving agent telephony & core platform configuration error navigation restored the "view" action linked to contact center routing errors, ensuring users can directly click through to the configuration screen that caused the exception accurate custom config api errors business errors from the custom config api (e g , table limits reached) are now properly surfaced to the client instead of being ambiguously masked as generic server errors auto sync ui control restored the "auto sync enabled" configuration toggle is once again visible and manageable on the 4x admin ui failed email notification status update email notifications that fail due to missing target ids (such as absent agent emails) will now remain in a pending/failed state after a server restart, correcting a bug where they incorrectly appeared as successfully processed feedback ivr transfer telemetry ensures accurate hangup reasons and transfer types are safely recorded when a call is transferred to a feedback ivr, overriding any stale ui disconnect states voicelog conversion optimizations integrated conversion hotfixes to handle long storage paths by automatically hardlinking short paths also corrected packet loss and empty leg processing to treat non zero exits safely, writing silent placeholders instead of failing voicelog download concurrency on cloud servers replaced a restrictive single global lock with a highly concurrent 5 slot lock pool for voicelog mixing on cloud servers this drastically eliminates queue times and "unable to fetch" timeout errors for supervisor downloads under load dashboards, reporting & analytics orphaned queued reports improved report fetcher stability so the system automatically reclaims custom reports that become stuck or orphaned in the queued state due to mid batch conveyor failures date modified transformer optimization realigned sql cursor timestamps to preserve millisecond precision, resolving an infinite loop issue when processing date modified synchronized rows independent optional column visibility optional report columns (e g , display phone, unique identifier) are completely decoupled from masking configuration flags, meaning they will now only appear if deliberately selected in optional fields row timestamp timezone alignment row timestamps for interaction, feedback, and crm lead reports will now correctly honor the designated report timezone rather than strictly defaulting to ist browser support / operational notes supported browser version chrome version 149 0 7827 197 (official build) (arm64)