Contact Center - Patch Release Notes - Version 4.13.57
Release Details
- Release Date: 4th September 2026
- Overview: This patch release introduces compliance upgrades for Zendesk integrations, new routing test certifications, and essential security enhancements. It also delivers robust bug fixes across omnichannel masking, reporting pipelines, and core telephony services to ensure higher stability and performance.
Build Versions
Component | Build URL / Version
|
|---|---|
ameyo-server | ameyo-server-4.13.640.20260908-R_351268-linux-gtk.x86_64.rpm |
ameyo-art | ameyo-art-4.13.116.20260905-R_350329-linux-gtk.x86_64.rpm |
management-server | ameyo-management-server-3.15.128.20220819-R_53820.x86_64 |
management-UI | ameyo-management-server-ui-3.15.79.20220825-R_54354.x86_64 |
ameyo-asterisk | ameyo-asterisk13-100.0.123.20230202-R_54429_el7-linux-gtk.x86_64.rpm / ameyo-asterisk13-100.0.122.20230201-R_77845_el8.x86_64.rpm |
ameyo-asap | ameyo-asap-100.0.19.20210708-R_53436-linux-gtk.x86_64.rpm / ameyo-asap-100.0.31.20231212-R_122778_el8-linux-gtk.x86_64.rpm |
ameyo-djinn | ameyo-djinn-100.0.411.20250115-R_176400.x86_64.rpm |
ameyo-codec | ameyo-codecs13-100.0.10.20180312-R_37320.i386.rpm / ameyo-codecs16-3.10.1-20150917-linux-gtk.x86_64.rpm |
ameyo-crm | ameyocrm-100.0.382.20260714-R_54886.x86_64.rpm |
JDK | java-1.8.0-amazon-corretto-devel-1.8.0_312.b07-1.x86_64.rpm |
CAF Google Play Store | caf_googlePlay-100.0.37.20231011-R_112974.x86_64.rpm |
CAF Youtube | caf_youtube-100.8.0.20230904-R_54528.x86_64.rpm |
UI Less Integration - Zoho Connector | zoho-connector-100.0.41.20260824-R_344157.x86_64.rpm |
UI Less Integration - Zoho User Management | zoho_CRM_Connector-100.0.10-R_54327.aaex |
WFM NICE Response Transformation App | NICE_Connector_App-100.0.13-R_54375.aaex |
AMF for whatsapp, cogno and Instagram | AMF-100.0.272.20250916-R_54869.x86_64.rpm |
Voicelog Privilege App | Voice_Log_Privilege_App-100.0.61-R_54105.aaex |
Dial User App | Dial_User_App-100.0.31-R_51344.aaex |
System Smart View App | Smart_User_App-100.0.135-R_54858.aaex |
PIck Call App | pick_Call_App-100.0.36-R_51381.aaex |
Bulk Operation App | Bulk_operation-100.0.48-R_51285.aaex |
Desktop Notification App | NotificationApp-100.0.29-R_52192.aaex |
Agent Signature App | Agent_signature_app-100.0.27-R_51283.aaex |
Agent Self Monitoring App | Agent_Self_Monitoring-100.1.98-R_51265.aaex |
Redirection App | RedirectionApp-100.0.3-R_51489.aaex |
Quota App | quota_management_app-100.0.74-R_54362.aaex |
Skill Monitoring App | skill_monitoring_app-100.0.14-R_54167.aaex |
Routing Test App | RoutingTest-100.0.1-R_54180.aaex |
Debugger App | DebuggerApp-100.0.7-R_54338.aaex |
ACP | acp-100.1.92.20231130-R_120901.x86_64.rpm |
amd | ameyo-amd16-100.0.31.20210521-R_52916-linux-gtk.i386.rpm |
zabbix | ameyo-zabbix-100.0.127.20221115-R_63336.el7.x86_64.rpm / ameyo-zabbix-agent-100.0.54.20210617-R_53204.x86_64.rpm |
failover | ameyo-failover-100.0.29.20230504-R_89111.x86_64.rpm |
Video micro service | video-4.13.110.20240304-R_133174.x86_64.rpm |
Voice Agent mobile app | Android: 5.7.5-R (Voice-Agent-5.7.4.20211011-release.apk) / iOS: 3.3 |
Field Agent mobile app | Android: 5.4-R (ameyo.fieldagent.com-5.4.20230905-release.apk) / iOS: 3.3 |
Supervisor mobile app | Android: com.ameyo.supervisor-2.1.20210812-release.apk / iOS: moved to live on apple store |
grafana | grafana-7.1.4-1x86_64.rpm |
SFDC Integration app | CRM_Integration-100.0.8-R_54454.aaex |
Feature Enhancements
Agent UI
- Client Diagnostics Configuration in 4x UI: Ports the legacy client-diagnostics configuration to the current 4x GWT UI for both Agent and Supervisor roles.
- Key capability: Dynamically applies centralized client logging, controls "Send Logs" visibility, manages screenshot settings, and triggers config-gated flow logging based on selected server push events.
- Scope notes: MultiCCManager configurations are explicitly out of scope for this enhancement.
- After-Call Work (ACW) Timer for Non-Connected Calls: The ACW timer is now visible on the 4x Toolbar for non-connected interactions.
- Key capability: Ensures agents wrapping up missed, failed, or non-connected work now have full visibility of the wrap-up timer, which previously only showed for successfully connected calls.
Telephony & Core Platform
- Inbound Routing Test Certification: Successfully certifies the Routing Test capability, allowing administrators to validate inbound routing end-to-end.
- Key capability: The system now actively guides users to test inbound routing configurations and surfaces specific missing parameters across voice resources, call contexts, and nodeflows so gaps can be easily fixed.
- Token-Based Dispose API with Object Verification: Introduces a new token-authenticated dispose API that accepts and verifies CRT object IDs.
- Key capability: External integrations can accurately target call dispositions by ID, mitigating race conditions that occur when relying solely on User ID resolution and preventing incorrect call dispositions.
- Scope notes: Supports token authentication and disposition by name or ID, minimizing required inputs for integrations.
- Synthesizer Palette SQL Node Visibility: Adds a contact center-scoped server preference flag to hide the SQL node from the Synthesizer palette by default.
- Key capability: Reduces accidental cross-tenant data querying by removing the globally scoped SQL node from standard palette visibility.
- Scope notes: This is strictly a UI-visibility control. It does not modify data-scoping behavior, and existing nodeflows containing SQL nodes will continue to load normally.
Integrations
- Zendesk Marketplace Compliance Changes: Upgrades server-side Zendesk Toolbar integrations to strictly adhere to Zendesk Marketplace security rules.
- Key capability: Transitions from per-customer API tokens to a global OAuth client, enforces required marketplace headers (Organization-Id, Marketplace-App-Id), and implements a compliant refresh-token flow with a default TTL of ~30 minutes.
- Configuration requirements: Mandatory for environments with server-side dumping enabled.
- Scope notes: Nodeflow Zendesk API customizations fall outside the scope of this update.
Dashboards, Reporting & Analytics
- Non-Blocking Concurrent Indexes for Upgrades: Optimization to the upgrade schemas that prevents blocking index creation on very large reporting tables.
- Key capability: Utilizes a verify/plan path for concurrent indexing during upgrades. This ensures relation locks do not stall startup or block metadata operations, allowing secure scaling for high-volume environments.
Reliability & Bug Fixes
Security, Compliance & Infrastructure
- Enhanced Input Sanitization: Tightened input validation prevents user-entered HTML from being executed as markup in ticket fields, specifically correcting an issue in Notes/Message fields.
- Error Log Sanitization: HTML escaping is now firmly applied to the "Send Error Logs" issue description, capping it at 2,000 characters to prevent script injection via remote logging pathways.
- Secure CSV Downloads: The Manage UI CSV Download functionality now employs ephemeral Blob URLs, permanently preventing file exposure via copyable unauthenticated data URIs.
Agent UI
- Consistent Number Masking: Consolidated and closed critical number-masking gaps across 4x surfaces (Address Book export, Toolbar/CTI pop-ups, Salesforce Toolbar, reports) to ensure customer phone numbers do not leak when UI masking is active.
- Toolbar Client-Side Masking Enforcement: Corrected execution paths on the 4x Toolbar so that campaign-based client-side masking configurations are strictly respected and no longer inadvertently bypassed.
- Force Login API Flow Verification: Fixed an issue on the Generic Toolbar where duplicate-login "Force Login" prompts failed to dispatch the required handler, restoring the host page's ability to complete the force-login API flow.
- Transferred Call Auto-Answer Resolution: Addressed a stale lookup issue that caused transferred calls to intermittently auto-answer without presenting the intended Accept/Reject pop-up to the receiving agent.
Telephony & Core Platform
- Configuration Error Navigation: Restored the "View" action linked to contact-center routing errors, ensuring users can directly click through to the configuration screen that caused the exception.
- Accurate Custom Config API Errors: Business errors from the Custom Config API (e.g., table limits reached) are now properly surfaced to the client instead of being ambiguously masked as generic server errors.
- Auto Sync UI Control Restored: The "Auto Sync Enabled" configuration toggle is once again visible and manageable on the 4x Admin UI.
- Failed Email Notification Status Update: Email notifications that fail due to missing target IDs (such as absent agent emails) will now remain in a pending/failed state after a server restart, correcting a bug where they incorrectly appeared as successfully processed.
- Feedback IVR Transfer Telemetry: Ensures accurate hangup reasons and transfer types are safely recorded when a call is transferred to a feedback IVR, overriding any stale UI disconnect states.
- Voicelog Conversion Optimizations: Integrated conversion hotfixes to handle long storage paths by automatically hardlinking short paths. Also corrected packet-loss and empty-leg processing to treat non-zero exits safely, writing silent placeholders instead of failing.
- Voicelog Download Concurrency on Cloud Servers: Replaced a restrictive single global lock with a highly concurrent 5-slot lock pool for voicelog mixing on cloud servers. This drastically eliminates queue times and "unable to fetch" timeout errors for supervisor downloads under load.
Dashboards, Reporting & Analytics
- Orphaned Queued Reports: Improved report fetcher stability so the system automatically reclaims custom reports that become stuck or orphaned in the QUEUED state due to mid-batch conveyor failures.
- Date Modified Transformer Optimization: Realigned SQL cursor timestamps to preserve millisecond precision, resolving an infinite loop issue when processing date-modified synchronized rows.
- Independent Optional Column Visibility: Optional report columns (e.g., Display Phone, Unique Identifier) are completely decoupled from masking configuration flags, meaning they will now only appear if deliberately selected in Optional Fields.
- Row Timestamp Timezone Alignment: Row timestamps for Interaction, Feedback, and CRM Lead reports will now correctly honor the designated report timezone rather than strictly defaulting to IST.
Browser Support / Operational Notes
- Supported Browser Version: Chrome Version: 149.0.7827.197 (Official Build) (arm64).