Dialing Modes Introduction

overview ameyo outbound management offers a suite of distinct dialing algorithms designed to optimize agent productivity and campaign efficiency these modes allow businesses to balance the trade off between high call volumes and customer context by selecting the appropriate dialing mode, operations can automate the dialing process, minimize agent idle time, and ensure that customers are contacted based on specific business logic, past history, or agent skill sets supported dialing modes the system currently supports five primary dialing algorithms below is a brief summary of each mode preview dialing allows agents to review the customer profile and lead details before the call is placed best for complex sales, high value leads, and scenarios requiring pre call research \[detailed docid\ x5u flkjygkeej4qznb0c documentation] predictive dialing an efficiency driven mode that automates dialing to filter out busy signals and voicemails it uses statistical algorithms to blast calls and connect only live humans to available agents, maximizing productivity best for high volume campaigns and maximizing agent talk time \[detailed docid 9rtzpc0bjo7luzexd9fhk documentation] progressive dialing a 1 1 automated dialing mode where the system dials one number per available agent it is best suited for small lead lists or scenarios where call abandonment must be strictly avoided best for small businesses, small lead lists, or high touch campaigns requiring a 1 1 ratio \[detailed docid\ s0mqbhrxq0lmzd4vpc e7 documentation] parallel predictive dialing (ppd) an advanced predictive mode that incorporates target based and skill based routing ppd ensures that calls are not just connected, but connected to the right agent based on campaign granularities best for targeted outbound campaigns and skill based routing \[detailed docid\ os0k2aqem0 flpz9qxxug documentation] pace (pro active connect enhancer) a strategic module that uses historical data and customer profiles to determine the optimal time to call pace focuses on increasing positive connect rates and reducing the nuisance of unanswered calls best for increasing connect rates and defining intelligent contact strategies \[detailed docid\ boxuhjldzfxhf4n70f2ts documentation] selecting the right mode for a technical breakdown of configuration parameters and algorithm logic for each of the dialer alogorithm, please refer to the specific documentation links above