Fixed Pacing Dialing

overview fixed pacing dialing is an automated outbound dialing mode where the system dials calls at a constant, predefined rate, irrespective of agent availability this mode is used in specific scenarios, such as voice blast campaigns, where the primary goal is to deliver a message to a large audience without requiring agent interaction how it works the administrator sets a fixed number of calls that the system should initiate per second or minute the dialer maintains this pace consistently throughout the campaign if a live person answers, they are typically connected to an ivr or a pre recorded audio message prerequisites an outbound campaign, often a voice blast campaign, must be created a lead list must be uploaded to the campaign configuration steps set dialing mode location administrator > manage > \[campaign name] > general configuration action select fixed pacing from the dialing mode dropdown menu configure the associated pacing parameters, such as calls per interval use cases voice broadcasting a company sends a pre recorded promotional message or a public service announcement to thousands of customers automated surveys a research firm initiates outbound calls that, upon connection, route the customer to an ivr based survey benefits massive outreach enables the delivery of a voice message to a very large audience in a short and predictable amount of time agentless operation can be run without requiring any live agents, making it a highly cost effective solution for one way communication consistent pace the fixed dialing rate ensures a steady, predictable load on the telephony system limitations this mode is not suitable for two way conversations, as it is not designed to connect live callers to available agents if not used carefully, it can be perceived as robocalling and may be subject to strict telemarketing regulations