Progressive Dialing

overview progressive dialing, also known as power dialing, is an automated outbound dialing mode where the system automatically places the next call as soon as an agent becomes available it eliminates the manual dialing step, increasing agent efficiency how it works when an agent finishes a call and is free, the dialer immediately places a call to the next contact in the lead list the agent hears the ringtone along with the customer the customer's information is displayed on the agent's screen the moment the call is initiated prerequisites an outbound voice campaign must be created a lead list must be uploaded to the campaign configuration steps set dialing mode location administrator > manage > \[campaign name] > general configuration action select progressive from the dialing mode dropdown menu optionally, set the pacing ratio a value of 1 (default) dials one call per available agent a higher value will dial more calls simultaneously per agent use cases lead qualification a team works through a large list of warm leads where extensive pre call research is not required appointment setting efficiently calling a list of prospects to schedule appointments or demonstrations benefits increased agent productivity automates the dialing process, significantly increasing the number of calls an agent can make per hour reduced agent idle time minimizes the time agents spend waiting between calls, keeping them engaged and productive simple to configure offers a balance between automation and control without the complexities of a predictive dialer limitations agents have no time to preview customer details before the call is placed, which may not be suitable for interactions requiring significant context