For the end-users

chat transcript to the customer customers will have an option to email the chat transcript on their email id for the users users will have an option in the bot as shown below to request for the chat transcript, clicking on which the transcript will be sent to the users over the email id provided while initiating the livechat session refer to the working of the feature below same day reports providing an option for the clients to download the reports in real time this is applicable for the following reports in the livechat console chat history video call history offline chats performance reports daily interaction abandoned chats hourly interaction cobrowsing session history login logout chat transcript agent not ready voice call history missed chats example all the nps that the end users have given for the bot today (dd mm yyyy) and if we try to download it around 4 00 pm all the data till 4 00 pm will be downloaded for cases such as export > today, last day, last 7 days, and last month chat history reports will get downloaded immediately for the custom date range, it will contain an empty excel file if no data is present for specific datesin chat history reports if data is not present for a specific date then the zip file will not contain any excel sheet for that particular date this is applicable for the today, last day, last 7 days, and last month date ranges except for the custom date range providing nps if nps has been enabled by the admin, then on web, android and ios the customer will be prompted with an nps modal where he/she needs to provide ratings between 0 10 and optionally add comments (if any) for whatsapp and all other channels the typical nps flow looks like below please note after customer gets to see the first nps prompt he must either enter any value from 0 10 or write "skip" if he types anything else the feedback prompt will be displayed on loop once he has provided nps rating, he can add any comment or write "skip" to skip adding comments the provided nps will be visible inside admin and supervisor chat history under "chat ratings" column and inside agent archives as well this data is exportable along with chat history export