Reports

for the agent this is visible under livechat (agents console) > reports > combined analytics the information that would be showcased to the agents will help them analyze their performance and accordingly work on it the new report section for agents will showcase the following widgets w\ r t to the interactions they will undergo total chats resolved average messages per chat average handle time average nps follow up leads total tickets raised average call duration average cobrowsing session duration average video call duration please note (limitations) for agents, follow up leads, total tickets raised, average call duration, average co browsing session duration, and average video call duration widgets will only be showcased, if those functionalities are enabled by the admin